Summary
Overview
Work History
Education
Skills
Timeline
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Brandie Floyd

Beaumont,TX

Summary


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience

Work History

Supervisor

Haven for Hope
08.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.

Switchman

Ironhorse Terminals
05.2019 - 01.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Attaching and detaching train cars to form or break up trains.
  • Ensuring the safe movement of trains and adhering to safety regulations within the rail yard.

Customer Service Representative

Dorian Tool
03.2013 - 03.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Hebron High School
Carrollton, TX
06-2002

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Strategic planning
  • Staff discipline
  • Safety protocols

Timeline

Supervisor

Haven for Hope
08.2022 - Current

Switchman

Ironhorse Terminals
05.2019 - 01.2020

Customer Service Representative

Dorian Tool
03.2013 - 03.2019

High School Diploma -

Hebron High School

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Brandie Floyd