CYNTHIA DAVIS
C CAR WRECKER SERVICE
Oklahoma City,OK
1
Certification
42
years of professional experience
Results-driven Property Management Professional experienced in contract negotiation, tenant relations, and financial oversight. Achieved operational efficiency and strengthened client relationships through strategic planning and innovative problem-solving. Focused on leveraging extensive expertise to contribute to organizational growth and success.
Work History
CO- OWNER
2 Years 9 Months- Managed high volumes of calls from city and state entities to facilitate effective communication and service delivery.
- Cultivated relationships with vendors, ensuring cost-effective solutions and timely fulfillment of client requirements.
- Reviewed financial transactions and contracts for accuracy while overseeing HR, onboarding, and staffing processes.
PROPERTY MANAGER
20 Years- Oversaw daily property operations, enhancing tenant relations, maximizing occupancy, facilitating leasing, ensuring timely rent collections, and optimizing overall property performance.
- Administered property income and expenses, tracked past-due accounts, calculated rent increases, and ensured properties operated within established budgets to maintain financial health.
- Proactively managed vacancies and lease expirations, supported tenant retention, and implemented strategies to maintain occupancy and improve operational efficiency
- Managed daily property operations, overseeing tenant relations, occupancy, leasing, rent collections, and overall property performance.
- Addressed tenant concerns, resolved disputes, and managed lease violations while upholding compliance with management policies, state laws, and court requirements.
- Resolved tenant concerns, disputes, and lease violations while ensuring compliance with management policies, state laws, and court requirements.
Housekeeping
3 Years 1 Month- Cleaned guest rooms, bathrooms, and common areas to maintain a a sanitary, welcoming environment(s).
- Replenished linens, toiletries, and supplies while following room readiness standards.
- Inspected rooms for maintenance issues and reported concerns promptly to supervisors.
- Operated cleaning equipment and chemicals safely according to housekeeping procedures.
- Inspected equipment and identified maintenance issues before breakdowns occurred.
- Repaired mechanical, electrical, and plumbing components using hand and power tools.
- Completed preventive maintenance tasks according to schedules and safety procedures.
- Replaced worn parts, filters, belts, and fixtures to restore equipment performance.
- Responded quickly to service requests and resolved facility issues efficiently.
- Documented repairs, inspections, and maintenance activities for accurate tracking.
- Followed OSHA guidelines and maintained clean, organized work areas.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshooted equipment breakdowns and perform preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Installed new locks, door handles, and door closers.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Implemented digital maintenance request system, improving response times and tracking of maintenance issues.
- Replaced worn or broken parts on machines and equipment.
- Performed preventive maintenance and repairs on various types of equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Utilized a a variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Executed tasks within time and budget constraints.
- Safely and effectively handled wide range of cleaning products and solutions.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Office Manager
35 Years 8 Months- Supervised administrative staff, assigning duties and maintaining consistent office coverage.
- Managed daily front office operations, supporting scheduling, patient communication, and workflow coordination.
- Monitored appointment calendars to reduce conflicts and keep patient flow organized.
- Coordinated insurance verification, claims follow-up, and billing tasks using dental practice management systems.
- Processed patient records, updates, and confidentiality requirements in compliance with office procedures.
- Resolved patient concerns professionally, supporting positive service experiences and smooth office operations.
- Improved office efficiency by refining administrative processes and standardizing routine tasks.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Increased customer satisfaction by developing an effective client feedback system that led to service improvements.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed the scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Office Assistant
5 Years 10 Months- Coordinated appointment calendars, reminders, and follow-up communications for smooth workflow.
- Managed front-desk correspondence, scheduling, and call routing to support daily office operations.
- Prepared correspondence, forms, and office materials using standard administrative software.
- Organized patient files, records, and confidential documents with accuracy and discretion.
- Verified information entry, corrected records, and maintained consistent filing systems.
- Reconciled invoices, processed payments, and tracked routine administrative paperwork.
- Streamlined office procedures, improving document retrieval and overall clerical efficiency.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean work space.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Education
GED
Skills
Property & Operations Management
Multi-Family Property Management
Lease compliance
Financial management
Occupancy & Property Performance
Vendor Negotiation
Tenant & Client Relations
Customer Service & Communication
Service management
Business operations
Operations management
Budget management
Budget development
Records management
CRM & Database Management
Data management
Customer engagement
Organizational & Time Management
Client relations
Employee management
Staff management
Operations management
Records administration
Staff development
Budget planning
Performance analysis
Change management
Conflict resolution
Problem-solving
Clear communication
CRM systems
Team collaboration
Creative thinking
Team building
Task delegation
Performance evaluation
Change implementation
Human resources administration
Schedule management
Multitasking efficiency
Communication effectiveness
Customer retention
Innovative thinking
Team development
Dispute resolution
Work delegation
Personnel management
Payroll administration
Operations management
Financial reporting
Effective leader
Multitasking and organization
Property scheduling
Training management
Property technology
Customer relationship management (CRM)
Staffing
Conflict resolution
Conflict resolution
Staff development
Customer engagement management
Data governance
Leadership development
Scheduling
Payroll processing
Operations oversight
Employee motivation
Delegating work
Training coordination
Accomplishments
- Supervised team of 10 staff members.
- Achieved excellence by introducing Onesite for Property management teams tasks.
Certification
-COSA, -EIV, -NOTARY
Section name
REFERENCES AVAILABLE UPON REQUEST
Timeline
CO- OWNER
C CAR WRECKER SERVICE
01.2024 - CurrentRead More
PROPERTY MANAGER
Gorman Management
01.2004 - 01.2024Read More
Housekeeping
Gorman Management
12.1998 - 01.2002Read More
Office Manager
Contemporary Family Dentistry
02.1991 - 1998Read More
Office Assistant
Dr William C. Biggs
03.1985 - 01.1991Read More
Douglas High School
GED
Read More