Hi, I’m
CONSTANCE MOSLEY
Euless,TX
Summary
Strategic and results-driven Property and Operations Management Professional with 5+ years of experience optimizing property performance, guest satisfaction, and operational efficiency. Proven success in boosting occupancy, leading high-performing teams, and improving vendor and tenant relations across multifamily and short-term rental environments. Recognized for combining data-driven insight with hospitality excellence to deliver seamless guest experiences and consistent ROI growth.
Overview
18
years of professional experience
Work History
FDC Management
Assistant Property Manager
06.2024 - Current
Job overview
- Manage daily property operations, leasing, and maintenance across multiple units to ensure brand compliance and resident satisfaction.
- Partner with vendors to uphold property readiness and quality standards.
- Track KPIs and financial metrics to improve operational visibility and support budgeting accuracy.
- Address escalated service tickets, lease violations, and customer concerns to maintain positive tenant relationships.
FDC Management
Leasing Consultant
06.2023 - 06.2024
Job overview
- Increased occupancy from 87% to 97.6% through strategic follow-ups, community outreach, and digital marketing.
- Ensured 100% Fair Housing compliance in all leasing documentation.
- Supported marketing and resident events to enhance engagement and brand awareness.
Renaissance Hotel
Valet Account Manager
05.2017 - 03.2020
Job overview
- Led valet operations for a 500-room luxury hotel, supervising scheduling, safety, and guest service standards.
- Hired, trained, and coached staff to deliver five-star guest experiences, cutting claims by 6% through new safety protocols.
- Managed daily billing and ensured 100% accuracy in revenue reconciliation.
Allstate Insurance (Tommy Brown Agency)
Customer Service Office Manager
05.2014 - 05.2017
Job overview
- Oversaw office operations, handled claims escalations, and ensured timely renewals and client satisfaction.
- Maintained policy documentation and optimized recordkeeping efficiency within agency systems.
GUESS Inc.
Retail Assistant Manager
12.2012 - 08.2013
Job overview
- Supervised 18-member team, improved customer satisfaction through training and service standards.
- Managed scheduling, onboarding, and daily sales operations in a high-traffic retail environment.
NOVO 1
Customer Service Representative
10.2007 - 02.2010
Job overview
- Handled 100+ inbound calls daily, resolved billing issues, and achieved top-tier service quality metrics.
Education
Tarleton State University
Dean’s List
01.2021
Tarrant County College
A.A.S. from Criminal Justice
01.2018
University of Texas Arlington
EKG Certificate
01.2013
Cy-Fair High School
High School Diploma
01.2004
Skills
Property & Operations Management
Leasing & Tenant Coordination
Short-Term Rental Oversight
Vendor & Team Leadership
Conflict Resolution & Escalations
Financial & KPI Tracking
Customer Service Excellence
Compliance & Safety Standards
Microsoft Office Suite
Strategic Problem-Solving
Resident Retention
Cross-Functional Communication
Microsoft Office Suite (Word, Excel, Outlook)
Property Management Software (AppFolio, Yardi preferred)
Email & Calendar Management
Metrics Tracking Tools
Data Reporting
AWARDS & COMMUNITY SERVICE
- National Honor Society Member (2017–2018)
- 1,500+ Volunteer Hours at Safe Haven Women and Children’s Shelter
Timeline
Assistant Property Manager
FDC Management
06.2024 - Current
Leasing Consultant
FDC Management
06.2023 - 06.2024
Valet Account Manager
Renaissance Hotel
05.2017 - 03.2020
Customer Service Office Manager
Allstate Insurance (Tommy Brown Agency)
05.2014 - 05.2017
Retail Assistant Manager
GUESS Inc.
12.2012 - 08.2013
Customer Service Representative
NOVO 1
10.2007 - 02.2010
Tarleton State University
Dean’s List
Tarrant County College
A.A.S. from Criminal Justice
University of Texas Arlington
EKG Certificate
Cy-Fair High School
High School Diploma