Morgan Tafia
Seattle
Summary
Operations and Program Management leader with 6+ years of experience overseeing multi-department operations, financial performance, compliance, and team leadership across residential portfolios totaling 500+ units combined and safety-critical transportation environments. Proven track record managing budgets, forecasting, vendor contracts, staffing, and end-to-end operational programs while maintaining brand standards, safety compliance, and service excellence. Highly effective in leading frontline teams, coaching supervisors, resolving guest concerns, and driving continuous improvement across operations, finance, and customer experience. Adept at cross-functional coordination, audit readiness, scheduling, and performance reporting.
Overview
9
9
years of professional experience
Work History
Property Manager
Security Properties Residential
Seattle, WA
06.2021 - Current
- Managed tenant relations, ensuring prompt resolution of issues and fostering positive community interactions.
- Oversaw property maintenance operations, coordinating repairs and improvements to enhance tenant satisfaction.
- Developed and implemented marketing strategies to attract new tenants, increasing occupancy rates effectively.
- Conducted regular property inspections, identifying areas for improvement and ensuring compliance with safety regulations.
- Lead day-to-day operations of a multifamily residential community within a broader portfolio totaling 500+ units combined, overseeing leasing, maintenance, administrative, and vendor teams to ensure consistent service delivery and compliance with brand and regulatory standards.
- Manage full financial operations including annual operating and capital budgets, forecasting, variance analysis, and expense controls to meet ownership and performance goals.
- Review financial statements, operational reports, and performance data to identify cost-reduction opportunities, productivity improvements, and service enhancements.
- Oversee accounts payable processes, vendor invoicing, contract payments, and ordering procedures to ensure financial accuracy and internal controls.
- Solicit, evaluate, and negotiate vendor and contractor bids; manage scopes of work, pricing, and contract performance to ensure quality, timeliness, and cost efficiency.
- Ensure compliance with local, state, and federal regulations, internal policies, and fair housing laws; maintain audit readiness and mitigate operational and legal risk.
- Conduct property inspections, safety audits, and compliance reviews to ensure habitability standards, OSHA-aligned safety practices, and regulatory adherence.
- Lead and supervise a team of 6–10 staff members; set performance expectations, provide coaching and counseling, and drive accountability and engagement.
- Coordinate staffing schedules and operational coverage to align with service demand, occupancy levels, and workload requirements.
- Serve as primary point of contact for resident concerns; lead service recovery efforts, resolve conflicts, and drive high customer satisfaction.
- Prepare and deliver regular reports to senior leadership on financial performance, operational risks, project status, and corrective action plans.
Assistant Property Manager
Security Properties Residential
Seattle, WA
01.2019 - 06.2021
- Supported operational leadership across multiple properties contributing to a combined portfolio of 500+ units, maintaining continuity of service, regulatory compliance, and operational stability.
- Managed financial performance initiatives that reduced delinquent balances by $90,000 through corrective action plans and process improvements.
- Tracked budgets, occupancy, and operational KPIs; prepared performance reports and recommendations for leadership.
- Coordinated cross-functional teams including leasing, maintenance, and vendors to meet operational and service goals.
- Implemented workflow and process improvements that reduced turnaround time and improved resident satisfaction.
- Ensured compliance with internal policies and regulatory requirements, mitigating operational and legal risk.
- Oversaw daily operations, ensuring property maintenance and tenant satisfaction.
- Managed tenant communications, addressing inquiries and resolving issues promptly.
- Coordinated leasing activities, optimizing occupancy rates through strategic marketing initiatives.
- Developed and maintained relationships with vendors to ensure quality service delivery.
Training Manager
Alaska Airlines
SeaTac, WA
03.2017 - 02.2019
- Developed and implemented training programs to enhance employee performance and operational efficiency.
- Collaborated with cross-functional teams to identify training needs and align curriculum with organizational goals.
- Analyzed training feedback to refine course content, ensuring relevance and engagement among participants.
- Facilitated workshops focused on compliance, safety protocols, and customer service excellence for diverse employee groups.
- Managed frontline operational teams supporting flight and ground operations in a highly regulated, customer-facing environment.
- Led staffing, scheduling, and coverage planning to ensure operational readiness, on-time performance, and service continuity.
- Supervised and coached employees to ensure compliance with FAA regulations, safety standards, and corporate service policies.
- Conducted daily operational briefings to identify risks, allocate resources, and maintain schedule and staffing adherence.
- Coordinated cross-functional teams to resolve operational disruptions impacting safety, schedule, and customer experience.
- Implemented training and process improvements that enhanced efficiency, staffing effectiveness, and service reliability.
- Supported vendor coordination and contract performance to ensure operational efficiency and service quality.
Education
High School Diploma -
Evergreen High School
Seattle, WA07-2010
Skills
- Property & Operations Management
- Multi-Department Leadership
- Guest Experience & Service Recovery
- Staffing, Scheduling & Coverage Planning
- Budgeting, Forecasting & Cost Control
- Financial Reporting & Variance Analysis
- Accounts Payable / Accounts Receivable
- Payroll & Timekeeping Oversight
- Vendor & Contract Management
- Compliance, Audits & Licensing
- OSHA / Safety & Risk Management
- Team Development & Coaching
Timeline
Property Manager
Security Properties Residential
06.2021 - Current
Assistant Property Manager
Security Properties Residential
01.2019 - 06.2021
Training Manager
Alaska Airlines
03.2017 - 02.2019
High School Diploma -
Evergreen High School