Tonya Black
Milford,OH
Summary
Accomplished multifamily housing leader with 14+ years of progressive experience across market-rate and affordable housing portfolios. Proven expertise in property operations, financial oversight, compliance, team leadership, and resident experience. Recognized for driving occupancy, controlling expenses, strengthening tenant retention, and positioning communities for long-term success. Adept at translating financial and operational data into actionable strategies that improve performance and profitability.
Dedicated Community Manager with 17 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Community management professional, adept at nurturing and enhancing online and offline communities. Leveraged strategic planning and innovative approaches to drive member engagement and loyalty. Valued for collaborative work ethic and adaptability, consistently meeting organizational goals. Skilled in social media management and community event planning.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Manager
Bernstein Group
Cincinnati, OH
01.2022 - 01.2025
- Directed day-to-day operations for a multifamily community with full responsibility for financial performance, compliance, staff leadership, and resident satisfaction.
- Prepared and monitored operating budgets, monthly variance reports, and work order analytics
- Developed and submitted purchase orders with appropriate approvals
- Controlled expenses while improving collections and reducing delinquency
- Oversaw vendors, subcontractors, and onsite teams to ensure quality and accountability
- Partnered with corporate leadership on short- and long-term strategic goals
- Monitored market trends and competition to optimize pricing and positioning
- Key Achievements:
- Surpassed budgeted occupancy and rental rate targets
- Strengthened operational controls and reporting accuracy
- Improved team engagement and performance accountability
Multifamily Operations Consultant
Consultant
Cincinnati, OH
01.2020 - 01.2022
- Provided strategic and operational consulting services to multifamily owners and operators across multiple regions.
- Developed regional strategies to maximize occupancy and revenue
- Conducted site audits and operational reviews to ensure compliance and efficiency
- Led financial oversight including budgeting, P&L analysis, and expense controls
- Implemented cost-saving initiatives and performance improvement plans
- Supported and coached property management teams during transitions and stabilizations
Community Manager
U.S. Residential
Cincinnati, OH
01.2016 - 01.2020
- Managed onsite operations for communities ranging from 297 to 976 units while living onsite.
- Oversaw leasing, maintenance, budgeting, and resident relations
- Met aggressive occupancy, training, and scheduling deadlines
- Implemented resident retention initiatives to reduce turnover
- Streamlined operational processes to improve efficiency and service delivery
- Key Achievements:
- Improved resident satisfaction and retention metrics
- Maintained strong operational performance across large-scale portfolios
Community Manager
BRG Realty
Kentwood, OH
01.2012 - 01.2016
- Managed affordable and conventional housing communities ranging from 123 to 466 units.
- Led a team of 10+ employees across leasing, maintenance, and administration
- Ensured compliance with federal, state, and local housing regulations
- Coordinated with housing authorities on audits, reporting, and compliance
- Managed waitlists, applications, certifications, and work order scheduling
- Key Achievements:
- Reduced outstanding balances through improved rent processing
- Increased resident satisfaction through proactive issue resolution
Leasing Professional
Towne Properties
Mt. Adams, OH
01.2010 - 01.2012
- Leased and marketed apartment homes within a 233-unit community
- Coordinated resident events and renewal campaigns
- Supported collections, notices, and maintenance scheduling
- Key Achievements:
- Increased occupancy and lease renewals through targeted marketing efforts
Office Manager
T&T Welding
Loveland, OH
01.2005 - 01.2010
- Managed scheduling, customer service, and administrative operations
- Implemented improved recordkeeping and office procedures
- Resolved client inquiries and complaints efficiently
Education
No Degree - Marketing Management
Franklin University
Columbus, OH05-2028
Skills
- Property & Operations Management
- Budgeting, P&L & Variance Analysis
- Occupancy & Revenue Optimization
- Affordable Housing & LIHTC Compliance
- Staff Development & Leadership
- Vendor Management & Purchasing
- Resident Retention & Community Engagement
- Marketing, Leasing & Negotiations
- Regulatory Compliance (HUD, REAC, Fair Housing)
- Systems & Technology: Microsoft Office Suite Yardi Voyager OneSite Blue Moon CRM RentGrow GraceHill LRO Nexus
- Consistently exceeded occupancy, revenue, and NOI targets across multiple portfolios
- Successfully managed communities ranging from 100 to 900 units
- Led and developed high-performing onsite teams of up to 10 employees
- Strong command of LIHTC, HUD, and regulatory compliance with audit readiness
Accomplishments
- Supervised team of 16 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
CAM - Certified Apartment Manager
COS - Certified Occupancy Specialist
TCS - Tax Credit Specialist
COSA - Certified Manager of Housing
HCS - Home Compliance Specialist
Certification
- Certified Apartment Manager (CAM)
- Certified Occupancy Specialist (COS)
- Tax Credit Specialist (LIHTC / Section 42) (TCS)
- Certified Manager of Housing (COSA)
- Home Compliance Specialist (HCS)
- REAC & HUD Compliance
- Reasonable Accommodations & Fair Housing
- Implementing Waitlist Preferences & HUD Verifications
- National Center for Housing Management – Cincinnati, OH
Timeline
Community Manager
Bernstein Group
01.2022 - 01.2025
Multifamily Operations Consultant
Consultant
01.2020 - 01.2022
Community Manager
U.S. Residential
01.2016 - 01.2020
Community Manager
BRG Realty
01.2012 - 01.2016
Leasing Professional
Towne Properties
01.2010 - 01.2012
Office Manager
T&T Welding
01.2005 - 01.2010
No Degree - Marketing Management
Franklin University