Cynthia De La Cruz
Los Angeles,CA
Summary
I've worked in retail for 10+ years and I am currently still in the retail business. Throughout my years working in this industry, I've gained so much knowledge on how the retail business operates on the scenes as well as behind the scenes. I'm currently working at Unique Vintage, where I've moved around a lot within departments and have had great opportunities to come full circle and really know how the company operates and really get familiar with the different systems and overall how UV came to be the company that it is now. I'am a diligent problem-solver with resourceful approach to challenges and organized style. Excellent communicator with focus on results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Production Assistant
Unique Vintage
Burbank, CA
05.2022 - Current
- Stayed alert, active and ready to respond to any request at any time using variety of available resources.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Requisitioned materials to restock inventory and obtain goods for production.
- Checked prices and calculated totals for accurate invoice processing.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Created reports and documents and submitted production paperwork on time.
- Developed correspondence letters, memos and emails.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Performed wide-ranging administrative, financial and service-related functions.
Wholesale Admin Assistant
Unique Vintage
Burbank, CA
06.2021 - 05.2022
- I took care of the admin/data entry duties, whether it was uploading products/images and/or information to our main platform as well as ensuring that our customer's orders were received/shipped out in a timely manner
- I was the main point person from our Wholesale department to the Warehouse to work together and make sure on both ends that our orders were pulled and shipped correctly and most importantly on time
- I managed a lot of our special big customer's orders that included - packing and labeling per their request, creating invoices and purchase orders with all information needed,
- Data Entry
- Operations
- Overseeing our orders ship in a timely matter
- Adjusting/solving any internal issues with our systems
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Warehouse Associate/Warehouse Lead/Supervisor
Unique Vintage
Burbank, CA
01.2017 - 02.2022
- Supervising shipping and receiving
- Maintaining safe working environment for my team
- Oversee all departments
- Picked, packed, and shipped items
- Lead a team and work together to accomplish all tasks/jobs
- Insure we provide great quality in all our products to our customers
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Consistently lifted materials weighing as much as [Number] pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed over [Number] customer orders each day in warehouse setting.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
Support Associate/Fulfillment
Bloomingdale's
Glendale, CA
10.2016 - 12.2016
- My position was to fulfill online orders which I had to pick and pack and leave them ready to be shipped
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Interacted with guests in friendly and knowledgeable way.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Greeted customers and directed to requested products.
Support Associate/Merchandiser/Fulfillment
Macy's
09.2011 - 07.2016
- From keeping my department organized, putting out all the new merchandise we receive I also did fulfillment for 2 years which required to fulfill online orders which meant I would pick them, pack them and leave them ready to be shipped out.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Planned and coordinated product availability for advertising and promotion purposes.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Education
Benjamin Franklin High School
Skills
- Great communications skills,
- worked in customer service for almost 10 years
- Proficient and can easily adapt to a quick work environment
- Order Puller
- Shipping
- Receiving
- Picker/Packer
- General Labor
- Warehouse Supervisor Experience
- Warehouse Management
- Pallet Jack
- Logistics
- Microsoft Excel
- Administrative Experience
- Warehouse Distribution Experience
- Materials Handling
- Warehouse Management System
- Inventory Control
- Microsoft Word
- Management
- Supervising Experience
- Order Picker
- NetSuite
- Pricing
- SWM
- NUORDER
- GLOBAL E
- WFX
- SHOPIFY
Certification
Systems I've worked with:
SWM
NETSUITE
SHOPIFY
GLOBAL-E
WFX
EXCEL
AI ILLUSTRATOR
RETAILS OPS
DROPBOX
NUORDER
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Full Professional
Timeline
Production Assistant
Unique Vintage
05.2022 - Current
Wholesale Admin Assistant
Unique Vintage
06.2021 - 05.2022
Warehouse Associate/Warehouse Lead/Supervisor
Unique Vintage
01.2017 - 02.2022
Support Associate/Fulfillment
Bloomingdale's
10.2016 - 12.2016
Support Associate/Merchandiser/Fulfillment
Macy's
09.2011 - 07.2016
Benjamin Franklin High School