CYNTHIA DEMESIER
Fort Lauderdale,FL
Summary
Dynamic hospitality professional with extensive experience in guest services, food and beverage, and customer-facing operations. Strong background in leadership and service excellence, complemented by a passion for fashion, pageantry, and professional presentation, drives a commitment to delivering exceptional guest experiences. Thrives under pressure while infusing creativity and confidence into both hospitality and modeling endeavors, showcasing a unique blend of skills and currently preparing to pursue a Master’s degree to enhance expertise and leadership within the service, business, and hospitality industries.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist, Part-time
Strike 10 Bowling
03.2025 - Current
- - Greet customers, check them in, and assign lanes efficiently.
- - Manage payments, reservations, and phone inquiries with accuracy.
- - Handle shoe rentals and provide fast, friendly, and attentive customer service.
- - Maintain smooth guest flow and support overall front desk operations.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Representative, Full- Time
Deltex Marketing / AT&T
11.2024 - 01.2025
- - Promoted new phone models and service plans.
- - Generated and converted leads into successful sales.
- - Built positive customer relationships to encourage repeat business.
- - Delivered product pitches and promotional presentations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Server / Counter / Cook, Full-Time
Frank Pepe Pizzeria Napoletana
02.2023 - 10.2024
- - Assisted customers, took orders, and ensured quality dining experiences.
- - Managed 20–30 table sections during peak periods.
- - Prepared and cooked menu items to standard.
- - Supported smooth coordination between kitchen and front-of-house.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Lead Line Cook, Full-Time
The Restaurant People
09.2021 - 02.2023
- - Operated in high-volume settings serving up to 450 covers per shift.
- - Trained new team members and upheld quality standards.
- - Supported events and catering for up to 300 guests.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Server, Full-Time
Top Golf
10.2022 - 01.2023
- - Delivered fast, friendly service in a high-energy environment.
- - Upsold food and beverage items.
- - Ensured positive guest experiences for groups and individuals.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server / Host, Full-Time
Best Western Hotels & Resorts
03.2019 - 09.2021
- - Managed seating, reservations, and guest flow.
- - Provided breakfast service and guest support.
- - Ensured a welcoming and organized environment.
Front Desk Agent, Full Time
Crowne Plaza Hotel
06.2019 - 01.2020
- - Checked guests in/out with professionalism and accuracy.
- - Managed reservations and handled payments.
- - Assisted international guests with translation when needed.
- - Responded to guest questions and provided service recovery.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Cashier, Full-Time
Price Choice
12.2018 - 03.2019
- - Processed transactions accurately and efficiently.
- - Maintained checkout area and managed customer inquiries.
- - Assisted with restocking and store operations.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Hospitality Management
Florida International University
04-2025
Associate of Science - Hospitality Management
Broward College
12.2023
Skills
- Customer Service Excellence
- Front Desk & Guest Relations
- Sales & Upselling
- Event Planning & Coordination
- High-Volume Operations
- Professional Presentation
- Problem Solving & Conflict Resolution
- Team Collaboration
- Time Management
- Adaptability
- Polyglot ( Spanish, French, English, and Creole)
- Public Speaking
Certification
- - Wedding Planner – 2024-06
- - Event Management – 2023-12
- - Rooms Division Operations – 2023-12
- - Rooms Division Management – 2023-12
- - Guest Services Specialist – 2023-12
- - Business Specialist – 2023-12
- - Rooms Division Specialist – 2023-12
- - Business Operations – 2023
Timeline
Front Desk Receptionist, Part-time
Strike 10 Bowling
03.2025 - Current
Sales Representative, Full- Time
Deltex Marketing / AT&T
11.2024 - 01.2025
Server / Counter / Cook, Full-Time
Frank Pepe Pizzeria Napoletana
02.2023 - 10.2024
Server, Full-Time
Top Golf
10.2022 - 01.2023
Lead Line Cook, Full-Time
The Restaurant People
09.2021 - 02.2023
Front Desk Agent, Full Time
Crowne Plaza Hotel
06.2019 - 01.2020
Server / Host, Full-Time
Best Western Hotels & Resorts
03.2019 - 09.2021
Cashier, Full-Time
Price Choice
12.2018 - 03.2019
Bachelor of Science - Hospitality Management
Florida International University
Associate of Science - Hospitality Management
Broward College