Cynthia Dempsey
Lodi,CA
Summary
Accomplished Certified Pharmacy Technician with a proven track record at Raley's Pharmacy, adept in Retail Pharmacy and providing exceptional technical support. Demonstrated ability to maintain high accuracy in prescription filling and resolve customer complaints efficiently, showcasing strong problem-solving skills and a commitment to excellence in patient care. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
33
33
years of professional experience
Work History
Certified Pharmacy Technician
Raley's Pharmacy
Lodi
10.2022 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Assisted in training new employees on pharmacy procedures.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
Certified Pharmacy Technician
SaveMart
Modesto, United States
04.2002 - 10.2022
- Maintained high accuracy in prescription filling.
- Maintained accurate records of stock levels and compliance.
- Assist customers with questions, referring them to the pharmacist for medication information, answer phones, and register assistance.
- Ensured timely and accurate vaccine administration.
- Conducted technician training at numerous locations.
- Provided support for 89 pharmacy locations.
- Resolved insurance rejections efficiently.
- Supported execution of insurance audits.
Certified Pharmacy Technician
Progressive Pharmacy
Modesto, United States
12.2017 - 12.2019
- Deliver medications or pharmaceutical supplies to nursing station
- Cycle fill and bubble pack medications
- Account billing and reconciliation
- Data entry and prescription filling
- Customer service and answering phones
Certified Pharmacy Technician
Delhi Drug/Midvalley Health Services
Delhi/Modesto, CA
09.2011 - 12.2017
- Assist customers by answering questions, locating items, or referring them to the pharmacist for medication information
- Clozaril cycle fill, Rems lab recording and bubble packing
- Assist with inventory control
- Cycle fill and bubble packing for LTC facilities
- Medicare B insurance audits
- Answer phones and register assistance
Pharmacy Clerk
Clinic Pharmacy
Modesto, CA
09.1991 - 04.2002
- Perform clerical tasks, such as filing, compiling and maintaining prescription records
- Deliver medication to residences and senior living facilities
- Customer service, answering phones and register assistance
- Workers Comp and Medi-cal billing
- Accounts receivables and ledger reconciliation
- TAR processing
- Restock OTC items
- Light bookkeeping
Skills
- Long Term Care
- Retail Pharmacy
- Technical Support
- Prior Authorization
References
References available upon request.
Timeline
Certified Pharmacy Technician
Raley's Pharmacy
10.2022 - Current
Certified Pharmacy Technician
Progressive Pharmacy
12.2017 - 12.2019
Certified Pharmacy Technician
Delhi Drug/Midvalley Health Services
09.2011 - 12.2017
Certified Pharmacy Technician
SaveMart
04.2002 - 10.2022
Pharmacy Clerk
Clinic Pharmacy
09.1991 - 04.2002
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