Cynthia D Lewis
Client Relations & Business Development Specialist | AI Solutions Advocate
Acworth,GA
Summary
Results-driven sales and customer relations professional with a Master's in Business, expert in leveraging generative AI for business development and workflow optimization. Proven track record in converting online leads into sales and managing high-volume client inquiries across diverse industries including energy solutions, automotive, financial services, and residential leasing. Skilled in CRM database management, sales reporting, and cross-functional communication, with a strong foundation in compliance, documentation, and client retention strategies. Adept at driving revenue growth and enhancing customer satisfaction through proactive engagement and strategic problem-solving.
Overview
25
25
years of professional experience
Work History
Resiliency Specialist
B&D Solutions LLC
Acworth, GA
08.2025 - Current
- Introduced proprietary energy-saving technologies (Water Saver Valves, kW Electricity Savers) to business clients, driving significant utility cost reductions and increasing operational revenue.
- Leveraged Generative AI platforms (ChatGPT, Claude, Notion AI, DALL-E) to develop compelling client-facing proposals, detailed reports, and educational materials, enhancing client understanding and engagement.
- Streamlined research, analysis, and reporting workflows using AI-assisted processes, significantly reducing turnaround time for client deliverables and improving efficiency.
- Created visually supported presentations with AI-generated graphics, effectively communicating Return on Investment (ROI) and complex technical solutions to diverse client audiences.
- Self-Employed
Title Clerk / Sales Associate
Barber Marine LLC & Automotive dba Mighty Motors
Marietta, GA
03.2021 - 08.2024
- Managed client communications via phone and email, resolving documentation issues and providing transaction updates to ensure a positive customer experience and high satisfaction.
- Prepared and processed all necessary paperwork for vehicle ownership title transfers, ensuring 100% accuracy and compliance with Department of Motor Vehicles (DMV) regulations.
- Investigated and resolved complex discrepancies in titles, odometer readings, and Power of Attorney (POA) documentation, safeguarding transaction integrity.
- Processed completed title documents through electronic vehicle registration systems, maintaining secure and accurate records in compliance with regulatory standards.
- Facilitated vehicle sales processes by preparing and processing all associated registration paperwork, directly contributing to sales workflow efficiency.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Communicated with customers to resolve common title issues.
- Contacted Georgia Motor Vehicle Department to determine status of pending titles.
- Contacted Georgia Motor Vehicle Department to determine status of pending titles.
- Collected taxes and fees, submitted payments and issued receipts.
Tax Office Assistant
Taxico Financial Services
Atlanta, GA
04.2017 - 01.2019
- Served as the primary point of contact for clients, delivering accurate information and guidance in person, via phone, and through email, enhancing client satisfaction.
- Managed comprehensive administrative functions including scheduling appointments, handling correspondence, and maintaining accurate records to support efficient office operations.
- Enforced stringent security procedures, including managing visitor logs, distributing badges, and maintaining the confidentiality of sensitive client records.
Leasing Agent
RMK Management Corporation
Downers Grove, IL
04.2011 - 07.2013
- Successfully converted internet and online leads into scheduled property tours and lease appointments, significantly driving sales pipeline growth.
- Consistently exceeded monthly leasing targets, securing an average of 5-6 lease agreements per month through proactive lead follow-up, consultative tours, and relationship-based sales strategies.
- Developed and executed targeted outreach campaigns to market residential properties to key community segments, including local businesses, medical facilities, and first responders.
- Managed comprehensive applicant screening processes, including background checks, credit evaluations, and reference verification, to qualify prospective residents.
- Analyzed market competition and advertising effectiveness, adapting leasing strategies to maximize property occupancy rates and competitive positioning.
- Successfully managed leasing for diverse residential properties, including luxury apartment communities, condominiums, and 55+ residential developments.
Education
Master of Arts - Business
University of Phoenix
05-2012
Bachelor of Arts - Business
University of Phoenix
05-2010
Skills
Client Relationship Management (CRM)
Sales Conversion & Lead Generation
Business Development
Generative AI Tools (ChatGPT, Claude, Notion AI, DALL-E)
Sales Reporting & Performance Analysis
Multi-channel Communication (Phone, Email, Live Chat)
Data Accuracy & Documentation Management
Regulatory Compliance (DMV, Financial)
Customer Experience Optimization
Marketing & Outreach Coordination
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Timeline
Resiliency Specialist
B&D Solutions LLC
08.2025 - Current
Title Clerk / Sales Associate
Barber Marine LLC & Automotive dba Mighty Motors
03.2021 - 08.2024
Tax Office Assistant
Taxico Financial Services
04.2017 - 01.2019
Leasing Agent
RMK Management Corporation
04.2011 - 07.2013
Master of Arts - Business
University of Phoenix
Bachelor of Arts - Business
University of Phoenix