Coleitta Robichaw
Charlotte,NC
Summary
Customer-focused professional with extensive experience enhancing patient and client experiences through effective communication, responsive service delivery, and strategic relationship management. Proven expertise in conflict resolution and addressing customer concerns, consistently providing innovative solutions that drive satisfaction and retention. Strong interpersonal, organizational, and problem-solving skills support a commitment to fostering positive, supportive client relationships while delivering exceptional service. Passionate about creating impactful experiences that exceed expectations and contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Patient Experience Specialist
Insight Imaging LLC
Huntersville, NC
05.2025 - Current
- Resolved patient concerns with clear communication and service-focused follow-up.
- Coordinated patient scheduling, exam preparation, and appointment reminders across imaging workflows.
- Verified insurance eligibility and prior authorization requirements before imaging procedures.
- Documented registration, intake, and encounter details accurately in electronic health records.
- Supported front-desk operations by managing calls, referrals, and appointment changes.
- Educated patients on preparation instructions, paperwork, and visit expectations.
- Processed medical claims accurately, verifying patient demographics, insurance coverage, and coding compliance.
- Resolved claim denials by researching errors, correcting documentation, and resubmitting clean claims.
- Reconciled billing discrepancies across accounts receivable, payments, adjustments, and outstanding balances.
- Communicated with insurers and patients to clarify billing issues, coverage requirements, and payment responsibilities.
- Applied ICD, CPT, and HCPCS coding support to maintain compliant, timely claim submission workflows.
- Assisted with insurance authorization follow-up, ensuring documentation supported claim approval and reimbursement.
- Posted and adjusted payments from insurance companies.
- Maintained accurate records of customer payments.
ADMINISTRATIVE ASSISTANT
Performance Staffing Solutions
Charlotte, NC
12.2023 - 08.2025
- Greeted visitors and directed applicants through sign-in process, verified applications, and collected documentation for E-Verify compliance
- Managed and organized appointments in the office calendar for efficient scheduling.
- Updated personnel files, such as phone numbers, addresses, etc.
- Prescreened candidates by drug screen and made sure they meet background policy
- Maintained confidentiality of sensitive information by enforcing strict privacy policies and implementing secure filing systems to protect data integrity
- Assisted in onboarding new employees, providing training materials, and advising of orientation schedules
- Cultivated strong customer relationships by promptly responding to inquiries and accommodating special requests to enhance service experience
- Provided support to vendors and contractors by processing and tracking their orders.
- Monitored office supply inventory levels and submitted orders to replenish stock.
- Managed accounts receivable and accounts payable
- Prescreened candidates by drug screen and making sure they meet background policy
- Maintained hours for temporary employees and reported to the agency on a weekly basis
ADMINISTRATIVE ASSISTANT/ RECEPTIONIST
The Reserves Network
Charlotte, NC
03.2023 - 11.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Coordinated office supply inventory, ordering items before depletion to ensure uninterrupted workflow
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Optimized calendar management for executives and staff by strategically scheduling appointments to prioritize key commitments and minimize conflicts
- Organized office spaces to improve workflow and enhance employee comfort
- Optimized calendar management for executives and staff by scheduling appointments strategically while considering priorities and minimizing conflicts
- Organized and maintained filing system to ensure easy access to documents., entered data and completed other clerical tasks
- Provided support to coworkers by completing various tasks to facilitate workflow. and staff members with special tasks on a daily basis
- Compiled and finalized reports to document activities and maintain records., logs, and records for bill of lading
- Enhanced office environment, organizing spaces for better workflow and employee comfort
- Addressed and answered inquiries from callers seeking information about services. from callers seeking information
- Supervised entry access to maintain security and control building access. entry gate and building
PROCUREMENT SPECIALIST
Dynamic Office & Accounting Solutions
Remote
09.2022 - 02.2023
- Maintained detailed records of procurement activities to enhance tracking and reporting accuracy.
- Established vendor relationships to streamline procurement operations and improve supply chain efficiency.
- Conducted market research to identify new vendors, aligning with industry trends and procurement best practices.
- Negotiated contracts and agreements with vendors to achieve best pricing and terms.
- Monitored pricing trends and negotiated pricing to optimize profitability.
- Ensured compliance with company policies and industry regulations during the procurement process to minimize risks.
- Input, analyzed and reported on data covering all aspects of procurement operations.
RECEPTIONIST AND ESTHETICIAN
Idolize Brows and Beauty
Charlotte, NC
09.2021 - 06.2022
- Answered phone and confirmed appointments, communicated with clients, and updated client records
- Processed cash payments at point of sale and maintained sales and payments records accurately
- Maintained cleanliness of reception area for client comfort and neat to give visitors positive a positive first impression
- Performed sterilization of equipment to ensure patient safety for patient treatments
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists.
- Increased spa revenue by upselling additional services and retail products during client consultations
- Monitored stock levels and placed orders to support inventory control efforts.
- Developed customized facial treatments for individual clients to address specific skin care needs
- Maintained sterile and inviting treatment environment, adhering to health and safety standards
- Promoted to lead esthetician for demonstrating outstanding skill and dedication to client care
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed
- Demonstrated strong multitasking abilities while managing numerous tasks
- Provided a diverse range of skincare services
Education
Esthetics Technology - Cosmetic Arts
Gaston College
Dallas, NC05-2021
Medical Office Administration
Cleveland Community College
Shelby, NC05-2014
Skills
- Customer Service & Client Support
- Client Relationship Management (CRM)
- Patient Coordination & Engagement
- Customer & Patient Communication
- Appointment Scheduling & Calendar Management
- Administrative & Operational Support
- Data Entry & Database Management
- Records & Documentation Management
- Medical Terminology & Documentation
- Electronic Health Records (EHR/EMR)
- Healthcare Practice Management
- Insurance Verification & Claims Processing
- Insurance Payer Portals
- Patient & Account Management
- Bookkeeping & Account Management
- Spreadsheet Management
- Cross-Functional Coordination
- Policy & Regulatory Compliance
- Microsoft Office Suite
- Microsoft SharePoint
Timeline
Patient Experience Specialist
Insight Imaging LLC
05.2025 - Current
ADMINISTRATIVE ASSISTANT
Performance Staffing Solutions
12.2023 - 08.2025
ADMINISTRATIVE ASSISTANT/ RECEPTIONIST
The Reserves Network
03.2023 - 11.2023
PROCUREMENT SPECIALIST
Dynamic Office & Accounting Solutions
09.2022 - 02.2023
RECEPTIONIST AND ESTHETICIAN
Idolize Brows and Beauty
09.2021 - 06.2022
Medical Office Administration
Cleveland Community College
Esthetics Technology - Cosmetic Arts
Gaston College