Bernadette Ramos
Cranston,RI
Summary
I am a hard-working and dependable professional with many years of experience in customer service, as well as a broad background in various roles across different industries. My career has been built on a strong foundation of integrity, adaptability, and a deep commitment to putting clients first. I take pride in understanding individual needs, resolving concerns effectively, and going the extra mile to ensure satisfaction. My diverse experience has strengthened my ability to communicate clearly, stay organized under pressure, and adapt quickly to new challenges all while maintaining a strong focus on delivering exceptional service and long-term value to those I support
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Experience Specialist
SonoBello
West Warwick, RI
10.2024 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Created and implemented organizational policies and procedures.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
Data Processing Analyst
Cross Insurance Agency
East Providence, USA
07.2023 - 10.2024
- Ensure accurate data entry and system updates for customer information, maintaining data integrity across departments
- Oversee administrative processes, including reviewing invoices, processing refunds, and resolving billing issues
- Collaborate closely with the marketing team to support content creation for newsletters, promotional campaigns, and digital marketing materials
- Communicate effectively with other departments, including sales and customer service, to align project goals and ensure timely completion of tasks
- Track and manage customer account updates, maintaining clear communication with clients to ensure satisfaction and retention
Personal Lines Customer Service Representative
Cross Insurance Agency
East Providence, USA
02.2020 - 10.2024
- Build and maintain strong relationships with clients, providing personalized insurance recommendations and fostering long-term partnerships
- Develop and update written materials for marketing purposes, including FAQs, client guides, and educational content on insurance products
- Actively collaborate with marketing and sales departments to promote up-sell, cross-sell, and renewal opportunities through tailored marketing campaigns
- Track project progress, ensuring effective interdepartmental communication to support campaign success and client engagement
- Identify client needs and contribute ideas for marketing strategies to increase customer satisfaction and agency profits
Practice Manager
Lanni Chiropractic and Sports Therapy
Providence, USA
11.2016 - 02.2020
- Managed daily office operations including scheduling, ordering supplies, and maintaining office equipment, ensuring smooth workflow
- Supervised administrative staff, driving front-office operations and fostering continuous workflow improvement
- Assisted in the creation and coordination of marketing and promotional materials, ensuring alignment with business goals and branding
- Coordinated with other departments (such as healthcare providers and marketing) to ensure smooth execution of cross-departmental projects
- Supported project management efforts, ensuring tasks were completed on time and within budget
- Developed and monitored office budgets, processed payroll, and handled financial records, ensuring fiscal responsibility
Education
Associate of Science - Computer Engineering
Community College of Rhode Island
Warwick, RI05.2014
Skills
- Office Management & Administrative Support
- Project Management & Cross-Departmental Communication
- Marketing Campaign Coordination & Support
- Budgeting & Financial Administration
- Team Leadership & Staff Supervision
- Client Relationship Management & Satisfaction
- Content Creation & Marketing Material Development
- Strong Communication & Problem-Solving Skills
Certification
- CPR Certified
- Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Patient Experience Specialist
SonoBello
10.2024 - Current
Data Processing Analyst
Cross Insurance Agency
07.2023 - 10.2024
Personal Lines Customer Service Representative
Cross Insurance Agency
02.2020 - 10.2024
Practice Manager
Lanni Chiropractic and Sports Therapy
11.2016 - 02.2020
Associate of Science - Computer Engineering
Community College of Rhode Island