Capable Patient Experience Specialist dedicated to providing superior support for patients regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication. Excels at identifying both patient and clinic needs and concerns to improve overall patient satsifaction.
Responsible for providing a courteous and warm welcoming to patients upon their arrival at the clinic. Checking patients in and entering patient demographics, patient insurance and all relevant information into the electronic database. Making sure to collect all co-payments at the time of service plus answering multi-line phone system. Carry out all daily tasks by professional communicating with physicians, nurses, and other staff members.
Operated forklifts to load and unload all supplies and materials. Baled different material such as plastic, rubber and paper for easy transportation and movement. Office work to help provide organization to the company such as faxing, filing and emails.
Maintained a fully-stocked phlebotomy cart, carrier and station. Obtained blood samples for medical testing through venipuncture or capillary puncture. Coordinated in-office testing for high volume of daily patient samples. Identified patients using proper procedures propr to specimen collection. Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Work as a temporary employee until hired through Quest Diagnostics. Maintained fully-stocked phlebotomy cart, carrier and station. Identified patients using proper procedures prior to specimen collection. Obtained variety of blood samples through venipuncture using straight needles.