Morgan Davis
Keokuk,IA
Summary
Proven specialist with a background at Memorial Medical Clinic, adept in medical terminology and customer service. Enhanced patient satisfaction through efficient data management and empathetic patient interactions. Demonstrated adaptability and problem-solving skills, ensuring high standards of safety and service in fast-paced environments. Achieved significant improvements in patient experience and operational efficiency.
Overview
11
11
years of professional experience
Work History
Patient Experience Specialist
Memorial Medical Clinic
07.2024 - Current
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Laborer
Climax Molybdenum
07.2020 - 07.2024
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Followed instructions and safety protocols to prevent accidents and injuries.
Extruder Operator
Henniges Automotive
01.2014 - 07.2020
- Changed out screens, dies, and inserts to fit different production needs.
- Mitigated downtime by swiftly identifying mechanical issues with the extruder and coordinating necessary repairs with maintenance personnel.
- Maximized workforce efficiency by effectively managing shift handovers, ensuring smooth communication between team members and seamless continuation of production activities.
- Maintained detailed records of production data, including materials used, machine settings, and output levels for accurate reporting purposes.
Education
Associate of Science - Insurance Billing And Coding
Herzing University
Dearborn, MI04.2025
Diploma - Insurance Billing And Coding
Herzing University
Dearborn, MI12.2023
Skills
Medical terminology understanding
Policy Adherence
Adaptable
Patient Services
Data Collection
Information Protection
Customer Service
Problem-Solving
Time Management
Attention to Detail
Punctual and Hardworking
Multitasking Abilities
Timeline
Patient Experience Specialist
Memorial Medical Clinic
07.2024 - Current
Laborer
Climax Molybdenum
07.2020 - 07.2024
Extruder Operator
Henniges Automotive
01.2014 - 07.2020
Associate of Science - Insurance Billing And Coding
Herzing University
Diploma - Insurance Billing And Coding
Herzing University
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