Christy Mumper
Chesapeake,VA
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives. Knowledgeable of RL6 program usage; Microsoft Word.
Overview
39
39
years of professional experience
Work History
Patient Experience Specialist
Chesapeake Regional Healthcare
Chesapeake , Virginia
09.1985 - Current
- A fourteen year Manager of the Patient Relations Department.
- Developed and managed strategies for recognizing exceptional patient care.
- Supervised and trained a Department of full-time and part-time employees in Customer Service.
- Interviewed and trained twelve volunteers with a goal of priorizing excellent customer service.
- Initiated the Service Recovery Program to best serve patients in need of good communication a insuring a safe and productive stay at Chesapeake which included followup until discharge.
- Hired and managed Chesapeake's first hospital Valet Service.
- Performed customer service surveys to measure patient satisfaction levels.
- Served the Administration Team as Chesapeake's point person for Grievances during both announced and unannounced surveys of the Health Department; ACHC; and the DNV.
- Responsible for maintaining an excellent rapport with management; physicians and employees of the Organization.
- Responsible for written responses concerning customer and community complaints. Drafted Grievance response letters for Administration and staff management.
- Am a representative of PEX attending monthly management meetings: Ethics, OSQC, and Continued Readiness Committee (CRC).
Patient Experience Department Manager/Trainee
Chesapeake Regional Healthcare
Chesapeake , Virginia
09.1985 - Current
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed competitors and market trends to identify opportunities for growth and differentiation.
- Ensured compliance with all safety regulations in the workplace.
Education
Business Administration And Management
Averett University
Danville Virginia 12-2002
Skills
- Cross-functional coordination
- Medical terminology knowledge
- Healthcare written skills for Administrative staff
- Policy adherence
- Training skills
Timeline
Patient Experience Specialist
Chesapeake Regional Healthcare
09.1985 - Current
Patient Experience Department Manager/Trainee
Chesapeake Regional Healthcare
09.1985 - Current
Business Administration And Management
Averett University