Kimberly Blain
Leitchfield,KY
Summary
Dedicated Patient Experience Specialist with a proven track record at Progressive Health, enhancing patient care through efficient scheduling and data-driven service improvements. Skilled in medical terminology and active listening, I excel in cross-functional coordination and policy adherence, significantly boosting patient satisfaction and safety standards.
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers [Number] years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
25
25
years of professional experience
Work History
Patient Experience Specialist
Progressive HEalth
10.2016 - Current
- Streamlined appointment scheduling processes to increase efficiency and reduce wait times.
- Trained new Patient Experience Specialists on best practices and policies, ensuring consistency across the team in delivering high-quality service standards.
- Analyzed data related to patient satisfaction surveys, identifying trends and opportunities for improvement in various aspects of care delivery within the organization.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Dental Assistant
Wilson Dental Clinic
01.2000 - 10.2016
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
High School Diploma -
Breckinridge County High School
Breckenridge, CO05-1998
Skills
- Medical terminology
- Policy adherence
- Cross-functional coordination
- Healthcare
- Active listening
- Safety protocols
- Patient services
Timeline
Patient Experience Specialist
Progressive HEalth
10.2016 - Current
Dental Assistant
Wilson Dental Clinic
01.2000 - 10.2016
High School Diploma -
Breckinridge County High School
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