Lauren Currier
Administrative Coordinator
Spokane
Summary
Healthcare professional with proven track record in patient care and satisfaction improvement. Expertise in addressing patient concerns and implementing effective communication strategies. Known for fostering collaborative environments and adapting to dynamic needs with reliability and precision. Skilled in conflict resolution and building strong patient relationships.
Overview
7
7
years of professional experience
Work History
Patient Experience Specialist
CHAS Health
10.2024 - Current
- Collaborated with interdisciplinary teams to optimize patient care plans, leading to better outcomes.
- Implemented feedback collection tools to gather valuable insights from patients, driving continuous improvement efforts.
- Coordinated with clinical staff to ensure seamless handoffs between departments during a patient''s stay at the facility.
- Answered incoming calls, filed medical records, and transfered patients and medical staff to appropriate scheduling locations.
- Developed strong relationships with patients, fostering trust and loyalty in the healthcare facility.
Administrative Coordinator
Therapeutic Associates Mount Spokane PT
03.2024 - 10.2024
- Collaborated closely with management for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
Physical Therapy Aide
Therapeutic Associates Mount Spokane PT
08.2022 - 10.2024
- Provided treatment to patients suffering from sports-related injuries to prevent loss of sensitivity as well mobility.
- Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
- Recorded patient status in progress notes.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Updated and maintained charts to reflect on patient progress and treatments using Athena.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Resident Assistant
Mukogawa Fort Wright Institute
01.2019 - 12.2023
- Performed several administrative duties, including room transfers, incident reports and maintenance requests.
- Counseled peers on career, academic and personal concerns
- Created and implemented social, educational and recreational programs for residents
- Led by example through mature behavior consistent with university regulations and rules
- Mediated and conflicts to achieve peaceful and fair resolutions
Physical Therapy Aide
Providence St. Luke's Rehabilitation
02.2020 - 07.2022
- Assisted a team of Physical Therapists to initiate different patient care plans in outpatient setting.
- Provided clerical support to Physical Therapists by copying, faxing and filing documents on their patients.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Education
Bachelor of Science - Data Science
Arizona State University
12-2026
Associate of Arts - AA-DTA
Spokane Falls Community College
06.2022
Skills
Interpersonal skills
Scheduling
Inbound phone call handling
Medical terminology
Cross-functional coordination
Electronic health records management
Timeline
Patient Experience Specialist
CHAS Health
10.2024 - Current
Administrative Coordinator
Therapeutic Associates Mount Spokane PT
03.2024 - 10.2024
Physical Therapy Aide
Therapeutic Associates Mount Spokane PT
08.2022 - 10.2024
Physical Therapy Aide
Providence St. Luke's Rehabilitation
02.2020 - 07.2022
Resident Assistant
Mukogawa Fort Wright Institute
01.2019 - 12.2023
Bachelor of Science - Data Science
Arizona State University
Associate of Arts - AA-DTA
Spokane Falls Community College
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