Tiffany Loranc
Goose Creek,SC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Patient Experience Specialist
Sono Bello
10.2023 - Current
- Developed strong relationships with patients, fostering trust and loyalty in the healthcare facility.
- Reduced patient complaints by promptly addressing concerns and resolving issues.
- Managed difficult situations involving unhappy or dissatisfied patients, employing conflict resolution skills effectively.
- Streamlined appointment scheduling processes to increase efficiency and reduce wait times.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Organized patient records and database to facilitate information storage and retrieval.
- Invoicing of all procedures and entering payment schedule. In addition making sure all funds are collected on date of scheduled payment.
Team Member
Ace Hardware
02.2020 - 09.2020
- Excelled in customer service and display setup
- Was a key holder and performed opening and closing duties.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Monitored and verified all merchandise was properly priced and labeled.
- Gathered, organized and input information into digital database.
Cosmetologist
Akela Spa of Deadwood
12.2018 - 04.2019
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Performed various skin treatments such as facials, chemical peels, and microdermabrasion to achieve desired results and enhance client satisfaction.
- Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
Hairstylist/Receptionist
Floyd's 99 Barbershop
08.2014 - 05.2018
- Processed payments, entering sales in register for prompt customer service.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Distributed business cards outside of salon to generate new business.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Maintained regular client list and successfully handled walk-in customers.
Education
Medical Aesthetic License - Aesthetics
Collage of International Aesthetics’s
Arvada, CO02.2018
Hairstylist License - Cosmetology
Warren Tech
Lakewood, CO05.2006
Skills
- Excellent customer service
- Punctual
- Organization
- Collaborator
- Adaptive person
- Information Protection
- Attention to Detail
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Registration and Scheduling
- Documenting and Recording Information
- Resolving Problems
- Outbound Calling
- Appointment Scheduling
- Administrative and Office Support
- Patient Intake
- Payment Collection
- Multi-Line Telephone Systems
Timeline
Patient Experience Specialist
Sono Bello
10.2023 - Current
Team Member
Ace Hardware
02.2020 - 09.2020
Cosmetologist
Akela Spa of Deadwood
12.2018 - 04.2019
Hairstylist/Receptionist
Floyd's 99 Barbershop
08.2014 - 05.2018
Medical Aesthetic License - Aesthetics
Collage of International Aesthetics’s
Hairstylist License - Cosmetology
Warren Tech