Cynthia Dykes
Kingsport,TN
Summary
Dynamic Patient Access Specialist with proven expertise at Holston Valley Medical Center in streamlining front desk operations and enhancing patient experiences. Skilled in insurance verification and HIPAA compliance, I excel in delivering exceptional customer service while maintaining documentation accuracy. Recognized for training new staff and fostering effective teamwork in high-pressure environments.
Overview
39
39
years of professional experience
Work History
Patient Access Specialist
Holston Valley Medical Center
10.2006 - 10.2025
- Managed patient check-in and registration processes to ensure accurate data collection.
- Assisted patients in navigating insurance verification and financial responsibilities efficiently.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Collaborated with clinical staff to streamline communication and improve patient experience.
- Trained new staff on systems and procedures, enhancing team performance and consistency.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Representative
Mahoney Title Company
09.2003 - 04.2004
- Processed title searches to identify property liens and ownership history accurately.
- Coordinated communication between clients, lenders, and real estate agents to facilitate transactions.
- Maintained detailed records of transactions and client interactions for compliance purposes.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Executive Assistant to the Human Resources Director
Bibb County Courthouse
08.1987 - 04.1989
- Coordinated HR initiatives and events, ensuring seamless execution and alignment with organizational goals.
- Managed scheduling for HR Director, optimizing time management and prioritizing critical tasks.
- Developed and maintained filing systems to enhance document retrieval and compliance with regulations.
- Assisted in recruitment processes by screening resumes and coordinating interviews for prospective candidates.
- Streamlined communication between departments, fostering collaboration and timely information sharing across teams.
- Improved communication between HR and other departments by arranging meetings and conference calls with key stakeholders.
Retail Sales Associate
Maas Brothers
05.1986 - 12.1986
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained store appearance and organized merchandise displays for optimal presentation.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate sales reporting.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Educated customers on promotions and loyalty programs to drive repeat business.
Education
High School Diploma -
Central High School
Blountville, TNBachelor of Arts - Human Services
University of Tennessee
Knoxville, TNSkills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Documentation accuracy
- Performance standards compliance
- Data entry proficiency
- Insurance verification
Timeline
Patient Access Specialist
Holston Valley Medical Center
10.2006 - 10.2025
Representative
Mahoney Title Company
09.2003 - 04.2004
Executive Assistant to the Human Resources Director
Bibb County Courthouse
08.1987 - 04.1989
Retail Sales Associate
Maas Brothers
05.1986 - 12.1986
High School Diploma -
Central High School
Bachelor of Arts - Human Services
University of Tennessee