Cynthia Eberhart
Beaverton,OR
Overview
10
10
years of professional experience
Work History
Front Desk Associate
AFC Urgent Care
08.2023 - Current
- Greet patients, schedule appointment, answer phones, process copays. Able to do drug screens
Referral Coordinator
Hillsboro Pediatric Clinic LLC
10.2022 - 08.2023
- Submitting referrals to outside providers.
Insurance Verification Specialist
OHSU Hillsboro Medical Center/Tuality Healthcare
10.2021 - 06.2022
- Responsible for verification of all insurance to determine actual benefits of inpatient and outpatient procedural and admitted accounts requiring extensive knowledge on medical insurance
- Notifies all insurance companies of outpatient and inpatient admissions for authorization, audits IP/OP procedural accounts, obtains prior authorizations for facility services, provides excellent customer service to patient and staff, and updates patient accounts as needed.
Patient Service Representative
Tuality Healthcare
06.2015 - 06.2022
- Welcomes the patient into the care delivery setting, providing direction and assistance
- Initiates the administrative system for the patient's clinical care and financial documentation during registration, collects appropriate co-pays or deposits, and ensures customer satisfaction.
Administrative Assistant/Scheduler
Express Personal/Providence Health Plans
02.2015 - 05.2015
- Schedule Nurses for onsite audits on patient charts, handle patient chart notes, request records from hospitals and doctors' offices, answer phones, and perform general office duties.
Education
High school diploma or GED -
Timeline
Front Desk Associate
AFC Urgent Care
08.2023 - Current
Referral Coordinator
Hillsboro Pediatric Clinic LLC
10.2022 - 08.2023
Insurance Verification Specialist
OHSU Hillsboro Medical Center/Tuality Healthcare
10.2021 - 06.2022
Patient Service Representative
Tuality Healthcare
06.2015 - 06.2022
Administrative Assistant/Scheduler
Express Personal/Providence Health Plans
02.2015 - 05.2015
High school diploma or GED -
Skills
- Answered high volume calls between 100-150 as well attended to patients needs
- Highly motivated, meticulous with strong customer service skills in office settings
- Provided excellent customer service
- Worked well with people of diverse backgrounds and excellent communicator
- Knowledge of medical insurance policies and procedures
- Accurately collected data and honored and respected patient confidentiality / HIPPA
- Intermediate skills in using Microsoft Office Suite
Personal Information
Total Experience: 32 years experience in patient services
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