Cynthia Emley
Huntington,IN
Summary
Experienced Central Office Communications Technician successful in prioritizing work over a large coverage area. Over 21 years of hands-on experience with inside of building software and equipment as well as exterior of building safety verifications. A strong team player works with little to no supervision. Excellent abilities in safety with company car usage, meeting company guidelines, and expectations of independent technician.
Overview
40
40
years of professional experience
Work History
Telecommunications Specialist/Central Office Technician
AT&T
02.2001 - 12.2022
- Performed installation of telecommunications equipment.
- Installed and configured new devices and system components.
- Completed acceptance testing on new equipment.
- Responded to service requests during and after business hours.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Observed safety protocols and security requirements.
- Skilled at working independently and collaboratively in team environments.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
Senior Software Engineer
Nortel Networks
01.1983 - 12.1999
- Managed software upgrade technological issues for assigned projects, increasing customer satisfaction ratings.
- Updated job knowledge by studying state-of-the-art development tools and programming techniques and participating in educational opportunities.
- Captured specifications, testing methods and other information for customer training of telecommunications switch software upgrade project into technical manuals.
- Worked with development teams to correct problems and run test scenarios.
- Represented software applications engineering team during large and complex development projects.
- Trained customers on large-scale software upgrades at their locations.
Education
Bachelor of Nortel Software Programming - Software For Hardware of Telecom Systems
Nortel Networks
Cary, NC01.1984
No Degree - Business
Indiana - Purdue University
Fort Wayne, IN05.1983
High School Diploma -
Huntington North High School
Huntington Indiana05.1982
Skills
- Installation and Maintenance
- Troubleshooting and Resolution
- Test Equipment Operation
- Work Order Completion
- Safety Practices in Central Office
- Safety Verifications of Building Exteriors
- Regulatory Compliance
- Proficient in prioritizing commutes of locations
Timeline
Telecommunications Specialist/Central Office Technician
AT&T
02.2001 - 12.2022
Senior Software Engineer
Nortel Networks
01.1983 - 12.1999
Bachelor of Nortel Software Programming - Software For Hardware of Telecom Systems
Nortel Networks
No Degree - Business
Indiana - Purdue University
High School Diploma -
Huntington North High School
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