Cynthia Estep

• Engages with patients monthly and as needed by telephone to review their care plan and chronic conditions.
• Preparing patients and providers for upcoming visits.
• Chart review
• Medication reconciliation
• Referral coordination
• Prescription refill requests
• Maintained accurate patient records, contributing to efficient care coordination and seamless transitions between providers.
• Provided emotional support for patients and families, helping them navigate difficult medical decisions and experiences.
• Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
• Educated patients on self-care techniques, empowering them to take control of their health management.

• Managed patient scheduling for radiology services, ensuring optimal workflow and minimal delays.
• Coordinated efficient communication between radiologists and healthcare providers, enhancing patient care.
• Maintained accurate medical records and documentation in compliance with privacy regulations.
• Assisted patients with registration processes, providing clear information on procedures and appointments.
• Utilized electronic health record systems to streamline data entry and retrieval processes.
• Implemented improvements in appointment scheduling practices to reduce wait times for patients.
• Supported radiology department by maintaining clean and organized workspaces for optimal functionality.
• Managed appointment cancellations and rescheduling efficiently, minimizing disruptions in daily operations.
• Demonstrated exceptional multitasking skills while handling high call volumes, prioritizing tasks effectively.
• Streamlined front office operations by organizing and maintaining patient records and documentation.
• Fostered a welcoming environment, addressing patient inquiries and concerns promptly and professionally.
• Collaborated with medical staff to ensure accurate communication of patient information, enhancing treatment outcomes.
• Reduced patient wait times by coordinating schedules between multiple departments and radiologists.
• Promoted excellent customer service by promptly responding to phone calls, emails, and resolving issues proactively.
• Coordinated closely with other healthcare professionals to facilitate seamless transfer of patient data for comprehensive care.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

• Organized research materials, maintaining a well-ordered workspace conducive to productivity.
• Performed Electrocardiograms (EKG's)
• Assisted with the collection of required paperwork and history / physicals.
• Prepared patient charts for upcoming visits by ensuring correct source documents were readily available.
• Performed administrative and clinical duties as needed.

Delivered thorough analysis of donor files, contributing to improved data management. Enhanced quality of medical reports through meticulous review. Compiled incident reports to facilitate informed decision-making.

Conducted controls of equipment and processes to ensure they met OSHA/CLIA standards, identified and filed any deviation reports as needed.

Inspected and released donor test samples and plasma shipments, ensuring donor products matched the required specifications.

Conducted periodic process assessments to ensure compliance with written procedures and identify areas for improvement.

• Administered patient assessments, recording vital signs and medical histories to ensure accurate documentation.
• Assisted healthcare providers in clinical procedures, enhancing efficiency and patient care quality.
• Managed appointment scheduling and follow-up calls, improving patient access and satisfaction levels.
• Coordinated laboratory tests and processed results, ensuring timely communication with medical staff.