Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Cynthia-Faith Olds

Greenbelt,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Drive-Thru Cashier

TACO BELL
09.2020 - 07.2021


  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Followed store policies and procedures in regards to cleaning and sanitizing.

Social Media Content Manager/Virtual Personal Aide

MAJESTIC CLEANING SERVICES
08.2021 - 09.2023


  • Developed and implemented strategic marketing campaigns, including site promotions and engaging digital content.
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
  • Developed, maintained and managed daily schedule for Owner.
  • Provided assistance in resolving customer complaints or issues escalated by owner.
  • Helped virtually with daily tasks, enabling employer to focus on more pressing duties.
  • Designed print materials such as brochures, flyers and posters.
  • Developed graphics, logos and layouts for service illustrations, company logos, and websites.
  • Managed multiple projects simultaneously while meeting tight deadlines.

Foreign Language Lab Assistant

Morgan State University Admissions
09.2022 - 05.2023
  • Prepared reports summarizing student usage data collected from the Foreign Language Lab over time.
  • Created and maintained records of student attendance and usage of the lab.
  • Tracked inventory levels of classroom supplies used by both instructors and students.
  • Maintained the cleanliness of the lab by wiping down computers, desks and chairs regularly.
  • Performed routine troubleshooting on equipment when necessary.
  • Provided technical support to students with any computer or software-related issues they encountered while using the lab.
  • Assisted students in using language-learning software and other technology tools.
  • Explained class procedures, lab policies and important dates.
  • Distributed flyers regrading upcoming events and other important announcements within the Foreign Language Lab department.

Education

Bachelor of Arts - Political Science Major/History Minor

MORGAN STATE UNIVESITY
Baltimore, MD
05-2024

Skills

  • Research
  • Content Creation
  • Branding
  • Social Media
  • Content Management
  • Team Collaboration
  • Time Management
  • Positive and Professional
  • Spreadsheet Software
  • Microsoft Office
  • Analytical and Critical Thinking
  • Problem Resolution
  • Active Listening
  • Excellent Communication
  • Leadership
  • Task Prioritization
  • Organizational Skills
  • Calm Under Pressure
  • Fast Learner
  • Flexible and Adaptable
  • Multitasking
  • Customer Service
  • Conflict Resolution
  • Public Speaking
  • Current Events

Certification

  • San Pedro Spanish School Certificate of Completion, Jun 19 2022
  • Steam Abroad, Inc. Global Health Program Certificate of Completion, Jun 19, 2022

Accomplishments

  • Morgan State University, PowerLive Casa Scholar Awardee 2022

Timeline

Foreign Language Lab Assistant

Morgan State University Admissions
09.2022 - 05.2023

Social Media Content Manager/Virtual Personal Aide

MAJESTIC CLEANING SERVICES
08.2021 - 09.2023

Drive-Thru Cashier

TACO BELL
09.2020 - 07.2021

Bachelor of Arts - Political Science Major/History Minor

MORGAN STATE UNIVESITY

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Cynthia-Faith Olds