Cynthia Fashing
Nolensville,TN
Summary
Experienced business professional with 28 years in non-profit operations. Manages daily call center operations and leads teams to optimize workflow and foster collaboration. Conducts operational audits and root cause investigations to ensure compliance with regulations.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Donation Management Coordinator to Team Lead
Legacy Donor Services Foundation
01.2023 - Current
- Presents and consents eye and tissue donation to families.
- Verified donor eligibility by analyzing electronic medical records. for reassurance on a potential donor's eligibility.
- Triage and evaluate hospital referrals for donation.
- Works with outside donor partners to ensure a smooth donation process.
- Performs Peer to Peer quality checks on consents and referrals.
- Coached and taught staff on best practices for enhanced performance.
- Conducted training sessions to improve operational skills among staff.
Eye Bank Client Relations Coordinator
DCI Tennessee Donor Services
01.2016 - 01.2023
- Engaged with transplant surgeons to provide timely support and enhance service satisfaction.
- Achieved a 100% retention rate by investigating and resolving any customer complaints and delivering their products in a timely manner.
- Cultivated strong relationships with prominent surgeons, ensuring high-quality customer service and satisfaction.
- Resolved customer complaints and delivered products on time, contributing to a 100% retention rate.
Sr. Hospital Development Coordinator
DCI Tennessee Donor Services
01.2013 - 01.2016
- Oversaw the development and implementation of organ and tissue policies and procedures in hospitals.
- Reduced hospital vulnerability and risk by Communicating, investigating, and educating internal staff and hospitals on the donation process, which includes process changes, changes in the law, referral/donor follow-up.
- Maintained and distributed compliance reports to ensure adherence to organ donation regulations.
- Reduced hospital vulnerability and risk by educating internal staff and hospitals on the donation process, including process changes and legal updates.
- Coordinated referral transitions among doctors, nurses, and administrative staff across 14-22 hospitals.
- Medical record review to assure hospital potential was met.
Team Leader of Hospital Development (HD)
DCI Tennessee Donor Services
01.2009 - 01.2013
- Directly Supervised six HD staff and mentored an additional three in a 141-hospital Designated Service Area which included eight transplant hospitals.
- Created training schedules and performed in-house training of new HD employees.
- Performed employee evaluations and conducted field and desk audits.
- Interviewed and made recommendations on the hiring of HD employees.
- Led meetings with key hospital personnel to clarify and enforce donation processes and policies.
- Chaired committee to enhance internal quality processes and compliance.
- Medical record review to assure hospital potential meets standards.
Hospital Services Coordinator
DCI Tennessee Donor Services
01.2003 - 01.2009
- Created and delivered presentations on organ and tissue donation to hospital staff, enhancing knowledge and awareness among nurses, physicians, and administration.
- Contributed to development and implementation of organ and tissue policies and procedures, improving compliance and operational standards in hospitals.
- Developed and assured maintenance of compliance reports
- Evaluated medical chart of missed referrals.
- Formulated targeted marketing plans for each hospital to increase organ and tissue donation awareness and participation.
- Reviewed medical records for accuracy and compliance to assure hospital potential meets standards.
Family Care Coordinator
DCI Tennessee Donor Services
01.2003 - 01.2004
- Conducted face-to-face interviews to obtain legal consent for organ, eye, and tissue donation, achieving 80% success rate.
- Provided emotional support to families navigating grief in a compassionate manner.
- First Responder on site to check patients' medical records for eligibility to donate.
Call Center Shift Supervisor
DCI Tennessee Donor Services
01.2000 - 01.2003
- Supervised triage team and conducted evaluations, data corrections, and training for new and seasoned staff to ensure operational effectiveness.
- Evaluated potential donors to determine suitability for tissue donation.
- Screened medical and social histories of tissue donors to assess eligibility and maintain compliance with health standards.
Tissue Recovery Technician
DCI Tennessee Donor Services
05.2000 - 09.2000
- Assisted with tissue recovery using sterile techniques, cultured and labeled samples, sutured, and reconstructed.
- Retrieved donor tissue under Tennessee Donor Services recovery protocols.
- Prepared sterile instruments and recovery supplies for operating room procedures.
- Assisted surgical teams during tissue recovery and preservation tasks.
Education
Associate - Applied Science of Nursing
Columbus State Community College
TennesseeSkills
- Triage management
- Medical record management
- Compliance management
- Staff Recruitment (20 years)
- Supervisory skills
- Grief Support Training (20 years)
- Client service
- Customer service
- Self-motivated
Certification
- CTBS Certified
- Bereavement Facilitator Certification
Additional Information
- Excellent communication and people skills that gain client confidence and build lasting rapport.
- Purposeful diligent worker with a dynamic attitude toward meeting and exceeding set goals
- Exceptional strategic and critical thinking skills
- Initiative-taking
- Collaborator
Personal Information
- Title: Donation Management Coordinator
- Work Permit: Authorized to work in the US for any employer.
- Visa Status: Authorized to work in the US for any employer.
Timeline
Donation Management Coordinator to Team Lead
Legacy Donor Services Foundation
01.2023 - Current
Eye Bank Client Relations Coordinator
DCI Tennessee Donor Services
01.2016 - 01.2023
Sr. Hospital Development Coordinator
DCI Tennessee Donor Services
01.2013 - 01.2016
Team Leader of Hospital Development (HD)
DCI Tennessee Donor Services
01.2009 - 01.2013
Hospital Services Coordinator
DCI Tennessee Donor Services
01.2003 - 01.2009
Family Care Coordinator
DCI Tennessee Donor Services
01.2003 - 01.2004
Tissue Recovery Technician
DCI Tennessee Donor Services
05.2000 - 09.2000
Call Center Shift Supervisor
DCI Tennessee Donor Services
01.2000 - 01.2003
Associate - Applied Science of Nursing
Columbus State Community College