Cynthia Filler

• Assisted clients in identifying insurance needs and recommending suitable coverage options.
• Developed knowledge of various insurance products and services to provide accurate information.
• Supported administrative tasks by maintaining client records and processing policy applications.
• Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
• Contributed to agency success by consistently meeting or exceeding monthly sales goals.
• Resolved members concerns, generate new sale leads and acquired referrals for new potential members.
• Assist members with servicing their policies and billing inquiries.

• Receive inbound and outbound calls from potential members

• Explain the benefits of having a membership
• Upgrade memberships and added additional members to existing accounts.
• I go over billing and answer any necessary billing questions.
• I go over auto, home and renters coverage with members.
• I remove and add on vehicles to an existing auto, home or renters policy.

• Quoted leads through direct referrals, Internet database and through cold calling.
• Calculated quotes and educated potential clients on insurance options.
• Interacted with clients on a daily bases to resolve problems and ensure accounts stay up to date.
• Quoted and sold Insurance home, auto, and renter’s policies to the potential clients. Met and exceeded
  sales goals.
• Sent reminders of premium payments and notified customers on any rate changes.
• Explained features, advantages and disadvantages of each policy to the clients.
• Handed out business cards and had one on one conversations with potential clients.
• Maintained a clientele by answering any questions, concerns and provided available discounts to the
  clients.

• Contacted customers via phone that owed money.
• Provided solutions to customers so that the account status gets up to date.
• Making up to 50 calls daily to recover outstanding debts.
• Handling a variety of customer service calls from all backgrounds.
• Securing payments from debtors.
• Negotiated with debtors on working and starting a payment plan to pay off the due debt.