Cynthia Flores

Assisted customers in resolving issues in a fast-paced environment. Collaborated with team members to achieve business objectives. Addressed escalated customer support inquiries effectively. Maintained high levels of customer satisfaction through clear communication. Managed a high volume of inbound calls while fostering positive customer relationships. Utilized CRM systems to enhance service delivery and demonstrated strong active listening skills. Supported case management and client registration as an intake specialist. Organized documentation efficiently and communicated with empathy. Prepared to leverage years of experience in a new role. Facilitated smooth office operations and patient flow as a medical secretary. Organized files, scheduled appointments, and addressed patient needs with attention to detail.

CPR/AED/First Aid Certified