Cynthia Flynn
Dover
Summary
I am currently the Infusion Scheduler at The Mass General Brigham Cancer Institute at Wentworth Douglass Hospital. I have numerous years of experience in healthcare, both in administrative and past clinical capacities, along with supervisory experience in both clinical and non-healthcare settings. I hope to secure a remote position which would allow for growth and development within the MGB family.
I am a professional with solid experience in healthcare coordination, delivering impactful results in provider services. Strong expertise in managing provider relationships, ensuring compliance, and optimizing service delivery. Excellent communication and problem-solving skills, focused on team collaboration and adapting to changing needs. Reliable and results-driven, consistently meeting organizational goals.
Overview
27
27
years of professional experience
Work History
Provider Services Coordinator/Infusion Scheduler
Wentworth-Douglass Hospital
02.2023 - Current
- Primary scheduler for a medical oncologist in a busy seacoast cancer center. Responsible for coordinating appointments by interacting directly with medical staff and patients. Moved to Infusion Scheduler, being the only scheduler in a busy cancer center infusion center. Direct face-to-face interactions with patients, coordinating multiple appointments and treatment modalities.
Health Unit Coordinator (HUC)
Wentworth-Douglass Hospital/Mass General Brigham
09.2022 - 02.2023
- HUC at Seacoast Cancer Center with general administrative duties ensuring the smooth operation of the unit involving coordination of care for patients between modalities, order entry, efax, answering a multi-line phone and coordination between numerous practitioners, coordinating scheduling of nursing and support staff.
Patient Access Representative II
Wentworth-Douglass Hospital
05.2018 - 09.2022
- Patient Access II with the Central Support Unit for WDH involving scheduling and coordination of patient care across both primary and specialty care. Responsible for scheduling for 15+ medical offices with call volume upwards of 125+ calls per day.
Patient Service Representative
Dover Family Practice (Wentworth Health Partners)
05.2015 - 05.2018
- Front desk representative at busy family practice (6+ providers) responsible for check in/check out of patients, answering and routing calls, processing of referrals, insurance prior authorizations, efax, coordination of care and services with WDH.
Paramedic/Dispatcher
North Shore Ambulance
05.1999 - 05.2001
- Worked in this busy prehospital system as a paramedic (NREMT-P) and dispatcher with both 911 transport and inter-facility transfers. This system had 911 coverage for the towns of Salem MA, Marblehead MA, Swampscott MA, and Peabody MA. Dispatched within this system as well for both 911 and transfer traffic.
- Please note: Also have prior paramedic and 911 dispatch experience with Action Ambulance and BLS and 911 dispatch experience with Trinity Ambulance in Lowell MA.
Education
Associate in Science (AS) - Emergency Medical Services - Paramedic
NHTI-Concord's Community College
Concord, NH05.1999
Bachelor of Science - Business
Rivier University (College)
Nashua, NH05.1989
Skills
- Efficient organization
- Proficient in computer applications
- Service excellence
- Proficient in medical terminology
- Patient scheduling and management
- Computer literacy
- Proficient in multi-line phone systems
- Professional office environment experience
- Phone etiquette
- Clinical administrative experience
- Healthcare scheduling management
- Administrative experience
- Effective time management
- Experienced with Microsoft Office applications
- Medical records
- Front desk
Timeline
Provider Services Coordinator/Infusion Scheduler
Wentworth-Douglass Hospital
02.2023 - Current
Health Unit Coordinator (HUC)
Wentworth-Douglass Hospital/Mass General Brigham
09.2022 - 02.2023
Patient Access Representative II
Wentworth-Douglass Hospital
05.2018 - 09.2022
Patient Service Representative
Dover Family Practice (Wentworth Health Partners)
05.2015 - 05.2018
Paramedic/Dispatcher
North Shore Ambulance
05.1999 - 05.2001
Bachelor of Science - Business
Rivier University (College)
Associate in Science (AS) - Emergency Medical Services - Paramedic
NHTI-Concord's Community College