Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Princess Mamucud

Princess Mamucud

Birmingham,Alabama

Summary

Dynamic and results-oriented professional with a proven track record at Air National Guard, enhancing productivity and customer satisfaction. Skilled in client relationship building and efficient organization, I excel in fast-paced environments, ensuring high-quality outcomes and fostering effective team engagement. Demonstrates exceptional time management and empathetic client support, driving success and positive experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

3F131 Services Member

Air National Guard
Birmingham, AL
02.2023 - Current
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Agent Assistant

LBC Express
01.2019 - Current
  • Establish administrative work procedures to track customers' packages to the Philippines
  • Complete forms, reports, logs and reports to handle all proper paperwork and documentation
  • Work with exceptional positivity and enhanced client satisfaction by providing timely and efficient assistance to agents in their daily tasks

Baker & Packer

Sam's Club
Birmingham, AL
02.2023 - 05.2023
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Complied with health and safety codes to protect staff and customers

Education

Bachelor of Arts - Pyschology

University of Alabama At Birmingham
Birmingham, AL
05-2028

High School Diploma -

Clay-Chalkville High School
Pinson, AL
05.2023

Skills

  • Client relationship building
  • Adherence to high customer service standards
  • Empathetic Client Support
  • Efficient Organization
  • Considerate Interaction
  • Trustworthy Companion
  • Workplace Safety Knowledge
  • Cultural sensitivity
  • Time management
  • Reflective Listening Proficiency
  • Effective Team Engagement

Certification

  • Certified CPCT/A, National Healthcare Association, 05/05/23, 05/05/25
  • Certified CPR/AED + First Aid BLS, American Health Care Academy, 11/19/24, 11/19/26

Timeline

3F131 Services Member

Air National Guard
02.2023 - Current

Baker & Packer

Sam's Club
02.2023 - 05.2023

Agent Assistant

LBC Express
01.2019 - Current

Bachelor of Arts - Pyschology

University of Alabama At Birmingham

High School Diploma -

Clay-Chalkville High School

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Princess Mamucud