Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Cynthia Gagnon

Chicopee,MA

Summary

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Highly trained professional talented in PCA and Medical Assistant. Analytical problem-solver seeking [Job Title] position to apply expertise and enhance care. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 16 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Experienced non-medical Care Provider offering 16 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in [Area of expertise]. Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 16 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Proactive worker committed to helping PCA and Medical Assistant provide top-notch patient care. Skilled at All Medical Assistant and PCA treatments with knowledge of [Area of expertise] patients. Fantastic attention to detail and multitasking abilities. Well-qualified healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritization and time management skills. Certified in [Area of certification]. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

PCA

Private Home Through Springfield Senior Care
Chicopee, MA
03.2020 - 12.2021
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Administrated proper medications to patient.

Flooring

Home Depot
Chicopee, MA
11.2019 - 03.2020
  • Followed up with customers to assess satisfaction, answer questions and resolve concerns.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Assisted customers with selecting appropriate floor types and styles.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Discussed pricing, additional charges and payment plans during sales process.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Processed accurate credit, debit, check and cash sales transactions for more than 1-10 customer orders per day.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in flooring and Rugs, blinds and all flooring products.

PCA

Private Home (Springfield Senior Care)
Springfield, MA
01.2016 - 11.2019
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
  • Administrated patients medications.

PCA

Private Home (Cerebral Palsy)
Chicopee, MA
01.2015 - 11.2017
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
  • Administrate proper medications.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Supported patient admissions, discharges and transfers to promote team productivity
  • Organized and replenished unit supplies to maintain team readiness for expected demands
  • Answered patient assistance calls, assessed needs and offered qualified support
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration
  • Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
  • Transported patients between rooms and appointments or testing locations

Education

Some College (No Degree) - Clinical Laboratory Science

Springfield Technical Community College
Springfield, MA

Certificate - Phlebotomy

Brandford Hall Career Institute
Springfield MA
10.2012

Diploma - Professional Medical Assistant

Brandford Hall Career Institute
Springfield, MA
01.2007

Skills

  • Patient Transport
  • Equipment Cleaning and Inspection
  • Sterilizing Equipment Use
  • Patient Lifting
  • Equipment Disinfection and Sterilization
  • Quality Patient Care
  • Medical Equipment Transport
  • Assisting with Daily Living
  • Patient Care and Monitoring
  • Medical Supply Monitoring
  • Bathing and Dressing
  • Medical Histories and Vital Statistics
  • Housekeeping Duties
  • Height and Weight Measurement
  • Personal Hygiene Assistance
  • Feeding Assistance
  • Range of Motion Exercises
  • Computer Literacy
  • Patient Safety
  • Hospice and Palliative Care
  • Taking Vital Signs
  • Simple Dressings
  • General Housekeeping
  • Patient Information Collection
  • Client Documentation
  • Mobility Devices
  • Patient Rapport
  • Lab Specimens and Collections
  • Tracking Symptoms
  • Patient Data Management Systems
  • Sharps Disposal
  • Medication Side Effect Knowledge
  • Vitals Collection
  • Activities of Daily Living (ADL) Assistance
  • Hazardous Waste and Disposal
  • Respiratory Failure
  • Medical laboratory procedures
  • Healthy meal preparation
  • Qualified in patient transport
  • Documenting behaviors
  • Feeding assistance expert
  • Medical office administration
  • Dementia and Alzheimer's knowledge

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

PCA

Private Home Through Springfield Senior Care
03.2020 - 12.2021

Flooring

Home Depot
11.2019 - 03.2020

PCA

Private Home (Springfield Senior Care)
01.2016 - 11.2019

PCA

Private Home (Cerebral Palsy)
01.2015 - 11.2017

Some College (No Degree) - Clinical Laboratory Science

Springfield Technical Community College

Certificate - Phlebotomy

Brandford Hall Career Institute

Diploma - Professional Medical Assistant

Brandford Hall Career Institute
Cynthia Gagnon