Overview
Work History
Education
Skills
Timeline
Cynthia Galura

Cynthia Galura

Brooklyn,NY

Overview

7
7
years of professional experience

Work History

Customer Service Representative ( Staples )

SITEL Call Center Philippines
Tarlac City, Tarlac
02.2022 - 08.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Customer Service Associate ( Choice Hotels )

SITEL Contact Center Philippines
Tarlac City, Tarlac
03.2019 - 01.2020
  • Informed customers about special promotions and provided detailed information for various product
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Solved problems with products and services by providing customers with technical support.

Personal Banker (Barclays Bank UK)

Intelenet Global Services
Taguig, NCR
05.2018 - 09.2018
  • Continued education on current banking products and services .
  • Executed wire transfers, stop payments and account transfers.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.


Travel Consultant ( United Airlines )

InterGlobe Technologies
Taguig, NCR
03.2015 - 04.2017
  • Completed accurate reservations for business travelers at point of sale.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.


Education

Bachelor of Science - Elementary Education (undergraduate)

Tarlac State University, Tarlac City, Central Luzon

Associate of Science - Computer Secretarial

San Sebastian College, Cavite City
1993

High School Diploma - undefined

TARLAC NATIONAL HIGH SCHOOL, Tarlac City, Central Luzon
1989

Skills

  • Excellent work ethic
  • Active listening skills
  • Customer-oriented
  • Quick learner
  • Positive and friendly
  • Motivated team player

Timeline

Customer Service Representative ( Staples ) - SITEL Call Center Philippines
02.2022 - 08.2022
Customer Service Associate ( Choice Hotels ) - SITEL Contact Center Philippines
03.2019 - 01.2020
Personal Banker (Barclays Bank UK) - Intelenet Global Services
05.2018 - 09.2018
Travel Consultant ( United Airlines ) - InterGlobe Technologies
03.2015 - 04.2017
Tarlac State University - Bachelor of Science, Elementary Education (undergraduate)
San Sebastian College - Associate of Science, Computer Secretarial
TARLAC NATIONAL HIGH SCHOOL - High School Diploma,

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Cynthia Galura