Cynthia Galura
Brooklyn,NY
Overview
7
7
years of professional experience
Work History
Customer Service Representative ( Staples )
SITEL Call Center Philippines
Tarlac City, Tarlac
2022.02 - 2022.08
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Associate ( Choice Hotels )
SITEL Contact Center Philippines
Tarlac City, Tarlac
2019.03 - 2020.01
- Informed customers about special promotions and provided detailed information for various product
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Solved problems with products and services by providing customers with technical support.
Personal Banker (Barclays Bank UK)
Intelenet Global Services
Taguig, NCR
2018.05 - 2018.09
- Continued education on current banking products and services .
- Executed wire transfers, stop payments and account transfers.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Travel Consultant ( United Airlines )
InterGlobe Technologies
Taguig, NCR
2015.03 - 2017.04
- Completed accurate reservations for business travelers at point of sale.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Education
Bachelor of Science - Elementary Education (undergraduate)
Associate of Science - Computer Secretarial
1993
High School Diploma - undefined
1989
Skills
- Excellent work ethic
- Active listening skills
- Customer-oriented
- Quick learner
- Positive and friendly
- Motivated team player
Timeline
Customer Service Representative ( Staples ) - SITEL Call Center Philippines
2022.02 - 2022.08
Customer Service Associate ( Choice Hotels ) - SITEL Contact Center Philippines
2019.03 - 2020.01
Personal Banker (Barclays Bank UK) - Intelenet Global Services
2018.05 - 2018.09
Travel Consultant ( United Airlines ) - InterGlobe Technologies
2015.03 - 2017.04
Tarlac State University - Bachelor of Science, Elementary Education (undergraduate)
San Sebastian College - Associate of Science, Computer Secretarial
TARLAC NATIONAL HIGH SCHOOL - High School Diploma,