Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cynthia Garcia

Las Vegas,NV

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure case management position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Case Manager

Las Vegas Urban League
10.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.

Front Desk Associate

EmployNV
06.2023 - 09.2023
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Answered multi-line phone system and enthusiastically greeted callers.

Front Desk Associate/Office Data Entry Clerk

Avatar Natural Foods
05.2022 - 12.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained cleanliness and organization of front desk area.
  • Managed multiple phone lines with vendors, proficiently handling orders, order cancellations, and modifications to orders.
  • Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
  • Streamlined data entry processes with the use of specialized software, such as Microsoft Excel, Quickbooks, and Word.
  • Communicated effectively with coworkers and management, addressing any concerns or discrepancies found in the entered data.
  • Supported departments across the organization with their data entry needs, demonstrating adaptability in various roles and responsibilities.

Cashier

PetSmart
01.2021 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Beacon Academy of Nevada
Las Vegas, NV
06-2017

Skills

  • Case management
  • Time management
  • Case documentation
  • Organization and multitasking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Case Manager

Las Vegas Urban League
10.2023 - Current

Front Desk Associate

EmployNV
06.2023 - 09.2023

Front Desk Associate/Office Data Entry Clerk

Avatar Natural Foods
05.2022 - 12.2022

Cashier

PetSmart
01.2021 - 10.2021

Beacon Academy of Nevada

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Cynthia Garcia