CYNTHIA GARCIA

4810 TENDERWOOD DR HOUSTON,TEXAS

Summary

Dedicated Pediatric Medical Assistant with strong skills in patient care, record management, and vaccination administration. Proven ability to enhance clinic efficiency and improve patient satisfaction through effective communication and teamwork.

Overview

years of professional experience

Work History

Pediatric Medical Assistant /Front and Back Office Lead Medical Assistant

Pediatricz Now

23027 Morton Ranch Road Suite Z

02.2024 - Current

Facilitated patient scheduling and managed appointment confirmations to optimize office flow.
Implemented electronic health record (EHR) systems for improved patient data management and accuracy.
Trained new medical assistants on office protocols and best practices for efficiency.
Monitored inventory levels of medical supplies, ensuring timely replenishment to prevent shortages.
Assisted office manager with tracking inventory and restocking examination rooms and stations.
Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
Triaged patients in-person and via telephone to help optimize clinical resources.
Ordered prescription refills on behalf of existing office patients.
Cross-trained in front-office procedures to back up reception staff.
Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Created new patient charts and scanned documentation before and after appointments into EHR system.
Transmitted paperwork between providers and insurance companies to facilitate billing.
Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
Collected deductibles and copays to post money to patient accounts.
Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
Obtained client medical history, medication information, symptoms, and allergies.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Prepared lab specimens for diagnostic evaluation.
Taught patients about medications, procedures, and care plan instructions.
Collected and documented patient medical information such as blood pressure and weight.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
VFC Vaccine Coordinator

Pediatric Medical Assistant /Laboratory Phlebotomist

Bear Creek Pediatrics

4654 Hwy 6 #307 Houston Tx 77084

02.2023 - 01.2024

Managed patient intake processes, ensuring accurate documentation and compliance with health regulations.
Assisted in performing routine pediatric assessments and vital sign measurements for diverse patient populations.
Educated families on treatment plans, medication administration, and preventive care strategies.
Trained new staff on office procedures and best practices for patient interaction and care delivery.
Collaborated with multidisciplinary teams to streamline workflows and improve overall patient care experiences.
Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
Completed EKGs and other tests based on patient presentation in office.
Administered vaccinations and medications for timely delivery of essential treatments.
Administered vaccinations and medications under physician's orders, contributing to community health and wellness.

Lead Medical Office Assistant

Partners in Health Pediatrics

902 Frostwood Dr Suite 179 Houston Tx 77024

10.2015 - 01.2023

Supervised daily operations of medical office, ensuring efficient patient flow and service delivery.
Trained and mentored new staff on office protocols and electronic health record systems.
Coordinated patient appointments and managed scheduling to optimize provider time efficiency.
Implemented process improvements that enhanced patient experience and reduced wait times.
VFC Coordinator
Received and routed laboratory results to correct clinical staff members.
Managed office bookkeeping with insurance billing and patient payments.
Placed new supply orders, managed inventory and restocked clerical spaces.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Assisted with medical coding and billing tasks.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Registered and verified patient records before triage with most up-to-date information.
Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Prepared and processed patient referrals and transfer requests.
Obtained payments from patients and scanned identification and insurance cards.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Performed various administrative tasks by filing, copying and faxing documents.
Reconciled daily payments received and prepared deposits for smooth office finances.
Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Obtained pre-authorization from insurance companies ahead of medical services.
Received, recorded and filed medical payments by check, cash, and credit card.
Registered patients and completed associated paperwork for accurate records.
Used [Software] to schedule appointments for doctor visits and procedures.
Prepared patient charts by gathering and organizing medical records ahead of appointments.
Provided prompt, polite and professional in-person and telephone customer service.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Assisted physicians with administrative tasks, enabling them to focus on providing high-quality patient care.
Demonstrated a strong attention to detail when handling sensitive patient records, ensuring that all data was accurate and updated in a timely manner.
Contributed to the successful implementation of a new Electronic Health Record system, leading to improved data management practices.
Reduced wait times for patients by efficiently managing check-ins and coordinating with clinical staff.

Education

Diploma - Medical Assistant

Pima Medical Institute

08-2014

High School Diploma -

Cypress Ridge High School

7900 N Eldridge Pkwy Houston Texas 77041

08-2013

Skills

Hearing and vision screening
Vital signs monitoring
Medical record management
Patient scheduling
Immunization administration
Pediatric phlebotomy
Pediatric CPR
Allergy testing
Newborn care
Pediatric patient care
Lab specimen collection
Autism screening
Teamwork
Vital signs documentation

Attention to detail
Vitals collection and documentation
Cleaning and sanitizing
Excellent communication
Team collaboration
Updating medical records
Electronic health records
Specimens collection and processing
Vital sign monitoring
Electronic charting
Insurance verification
Medication administration
Venipuncture expertise
Appointment scheduling

Languages

Spanish

English

Timeline