Cynthia Garza
San Antonio,TX
Summary
Bilingual (English/Spanish) customer service professional known for delivering calm, reliable support in fast-paced environments. Experienced in managing high-volume calls, resolving complex inquiries, and maintaining precise documentation across multiple systems. Brings a positive, solutions-focused approach and a strong commitment to providing thoughtful, high-quality service in remote and on-site settings.
Overview
7
7
years of professional experience
Work History
Critical Safety Agent
TaskUs
Remote
09.2021 - 12.2022
- Handled 60+ inbound calls per day from distressed customers reporting safety-related concerns, demonstrating patience, empathy, and professionalism in high-pressure situations.
- Accurately documented customer reports and incident details in real time, ensuring clear, well-organized case records for internal teams and follow-up actions.
- Consistently followed company policies, procedures, and data-handling standards while managing sensitive and confidential information.
- Demonstrated strong written communication skills, including proper spelling, punctuation, and clarity in customer-facing and internal documentation.
Communications Coordinator
Oak Hills Country Club
San Antonio, TX
09.2019 - 08.2020
- Supported event coordination and front-office operations to ensure smooth day-to-day workflow.
- Provided administrative and office support for daily club operations, including scheduling, correspondence, and document preparation.
- Created and wrote digital and physical records, newsletters, and internal documents.
- Coordinated communication across departments and served as a professional point of contact for members and vendors.
Customer Service Specialist
Copart
Remote
04.2025 - 12.2025
- Assisted customers in navigating the online auto-auction platform, including processing payments, uploading required documents, and supporting live auction participation.
- Managed high-volume inbound and outbound customer interactions, ensuring accurate documentation, regulatory compliance, and timely issue resolution using Excel-based tracking tools.
- Interpreted and communicated complex, state-specific licensing, registration, and vehicle title requirements, producing clear, audit-ready documentation.
Bilingual Client Success Specialist
Beyond Finance
Remote
04.2023 - 07.2023
- Served as a primary point of contact and debt advocate for English and Spanish-speaking clients, advising on debt prioritization, payment strategies, and next steps.
- Monitored account progress, informing clients when debts were settled or removed from credit reports.
- Maintained detailed, compliant case documentation while resolving inquiries with clarity, accuracy, and empathy.
English Second Language Instructor
Ambassador Year in China Program
Zhejiang Province, China
09.2018 - 07.2019
- Served as an English Language Ambassador, representing the school in public-facing settings and supporting cross-cultural communication initiatives.
- Delivered ESL instruction to middle school students, improving conversational fluency, listening comprehension, and confidence in English communication.
- Adapted lesson plans to align with Chinese curricula while integrating cultural exchange activities to increase student engagement.
- Collaborated with local educators and administrators in a multicultural, team-oriented environment.
Content Quality Rater (Freelance)
Welocalize
Remote
11.2025 - Current
- Analyzed search queries to determine user intent and relevance, supporting the training and refinement of Google AI systems.
- Evaluated AI-generated results against structured guidelines to improve accuracy, usefulness, and alignment with user expectations.
Education
Bachelor of Arts and Sciences -
Texas A&M University
Skills
- Bilingual Communication (English/Spanish)
- Conflict Resolution & Problem Solving
- Customer Service & Client Support
- Quality Monitoring & Accuracy
- Data Entry & Record Management
- Professional Phone & Email Communication
- Team Collaboration & Supervisor Feedback
- Administrative & Operational Skills
- Filing Systems (Digital & Physical)
- Communication - Professional written communication
- Call Center & CRM Platforms - Zendesk
- Call Center & CRM Platforms - Salesforce
- Call Center & CRM Platforms - Freshdesk
- Productivity & Collaboration - Google Workspace
- Productivity & Collaboration - Microsoft Office
- Technical Proficiency - Typing speed 40 WPM
- Office Administration & Clerical Support
Timeline
Content Quality Rater (Freelance)
Welocalize
11.2025 - Current
Customer Service Specialist
Copart
04.2025 - 12.2025
Bilingual Client Success Specialist
Beyond Finance
04.2023 - 07.2023
Critical Safety Agent
TaskUs
09.2021 - 12.2022
Communications Coordinator
Oak Hills Country Club
09.2019 - 08.2020
English Second Language Instructor
Ambassador Year in China Program
09.2018 - 07.2019
Bachelor of Arts and Sciences -
Texas A&M University