Miriam Gonzlaez
Seguin
Summary
Dynamic professional with a robust background in health insurance advisory and client support, adept at navigating complex plan selections to align with individual needs and compliance standards. Proven track record of guiding clients through intricate processes, ensuring clarity and satisfaction at every step. Expertise in policy analysis, combined with strong customer relationship management skills, fosters trust and long-term partnerships. Committed to delivering tailored solutions that enhance client understanding and optimize the health insurance experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TaskUs
01.2024 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collaborated with cross-functional teams to enhance customer experience and service delivery.
- Managed customer complaints efficiently, focusing on resolution and satisfaction improvement.
- Assisted customers with inquiries regarding healthcare services and benefits.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Content Moderator
TaskUs
08.2019 - 06.2024
- Reviewed and assessed user-generated content for compliance with community guidelines.
- Evaluated flagged content to determine appropriateness and respond effectively.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
Fraud Representative
CBE
03.2017 - 08.2019
- Investigated and resolved fraudulent claims, ensuring compliance with company policies and regulatory standards.
- Analyzed account activities using fraud detection software to identify suspicious transactions and mitigate risks.
- Safeguarded sensitive customer information by adhering to strict confidentiality protocols during investigations.
- Optimized case resolution times by prioritizing high-risk incidents and managing resources effectively.
Education
High School Diploma -
Seguin High School
Seguin, TX05-2015
Skills
- Client support
- Effective listening
- Analytical reasoning
- Accurate data entry
- Proficient bilingual communication
- Cultural awareness
- Content organization
- Digital information gathering
- Informed decision-making
Certification
- Licensed Health and Life insurance agent - 2023- Current
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
TaskUs
01.2024 - Current
Content Moderator
TaskUs
08.2019 - 06.2024
Fraud Representative
CBE
03.2017 - 08.2019
High School Diploma -
Seguin High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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