Cynthia Gatlin

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated to collect balance in full.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Achieved performance goals on consistent basis.
• Researched accounts and completed due diligence to resolve collection problems.
• Assisted in implementing procedures and policies to facilitate timely payments.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Responded to customer inquiries and provided detailed account information.
• Maintained accurate records of customer accounts, payments
• Researched billing errors and discrepancies to initiate corrective action.
• Monitored customer accounts for payment delinquency and initiated collection efforts.

Collection premium, CA Surplus lines tax and fee and maintain Broker balance trail. Develop sold communication/relationships with Brokers, Producers and Underwriting Personnel. Disburse solid Communication and overpaid premium . Cash Reallocations, Monitor Bank Lockbox for checks and wire/ACH payments. Respond and provide collections status to Broker, Underwriting Staff and Upper Management. Monitor and reduce statutory overdue premius, Reconcile credits/debits .