Marcus Carvalho
Saratoga Springs,UT
Summary
I can offer a variety of skills and knowledge to the company. But what I am best known for is always being that aloha spirit that I have from being from the islands. I always give service with a smile and will always have a positive effect and influence on all I come into contact and interact with.
Overview
9
9
years of professional experience
Work History
Member Experience Specialist
VASA Fitness
Saratoga Springs
08.2023 - Current
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely manner.
- Developed and implemented strategies to improve member experience through surveys and feedback.
- Greeted members upon arrival, providing assistance with membership applications and other related processes.
- Maintained records of member interactions and transactions, tracking progress towards goals.
- Organized events for members to engage with the organization's mission and values.
- Provided support during promotional events by organizing activities and answering questions from attendees.
Volleyball Coach
Club Volleyball
Salt Lake City, Utah
07.2022 - Current
- Developed and implemented individualized training plans for athletes to improve their performance.
- Created drills and exercises to develop agility, strength, coordination, and stamina in volleyball players.
- Organized weekly practices and developed strategies to help athletes reach their goals.
- Coached teams during tournaments and monitored player's performances during matches.
- Provided feedback to players on technique, strategy, and skill development.
- Instructed athletes on proper warm-up techniques before practice or game time.
- Demonstrated correct form of volleyball skills such as passing, setting, spiking, blocking.
- Monitored the physical condition of each athlete throughout the season.
Phlebotomist
Intermountain Healthcare
Saratoga Springs, Utah
05.2022 - 06.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
Overnight Stocker
Walmart
Lihue
08.2019 - 08.2021
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Verified accuracy of incoming shipments against purchase orders.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Restocked shelves according to plan-o-grams set up by management team.
Overnight Stocker
Walmart
Lihue, Hawaii
08.2015 - 08.2016
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Verified accuracy of incoming shipments against purchase orders.
- Restocked shelves according to plan-o-grams set up by management team.
Education
High School Diploma -
Kauai High School
Lihue, HI04-2015
Skills
- Performance Tracking
- Product Sales
- Issue Resolution
- Service Upselling
- Sales strategy
- Customer Service
- Policy understanding
- Service Recommendations
- Product Recommendations
- Financial Transactions
Timeline
Member Experience Specialist
VASA Fitness
08.2023 - Current
Volleyball Coach
Club Volleyball
07.2022 - Current
Phlebotomist
Intermountain Healthcare
05.2022 - 06.2024
Overnight Stocker
Walmart
08.2019 - 08.2021
Overnight Stocker
Walmart
08.2015 - 08.2016
High School Diploma -
Kauai High School