Jekzel Leos
Greeley,CO
Summary
Resourceful Member Experience Specialist known for productivity and efficient task completion. Specialize in customer relationship management, conflict resolution, and data analysis to enhance membership satisfaction and retention. Excel in communication, empathy, and problem-solving skills, ensuring positive interactions and outcomes with members.
Overview
4
4
years of professional experience
Work History
Member Experience Specialist
VASA Fitness
Greeley, CO
01.2024 - Current
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely manner.
- Greeted members upon arrival, providing assistance with membership applications and other related processes.
- Maintained records of member interactions and transactions, tracking progress towards goals.
- Resolved complaints from customers regarding products or services in a professional manner.
- Provided support during promotional events by organizing activities and answering questions from attendees.
- Participated in team meetings to discuss challenges faced by members and brainstorm solutions.
- Managed communication between staff, volunteers, members via email, phone calls, text messages.
- Answered member questions about products and services.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Enhanced member relationships by providing excellent service during each interaction.
- Processed cash and check deposits every day.
- Presented and explained services and products to meet member needs.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
Front Desk Receptionist
Disability Resource Center at University of Northe
Greeley, CO
09.2023 - 12.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
Personal Shopper
Sam’s Club
Evans, Colorado
08.2023 - 09.2023
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Created effective visual merchandising strategies to attract customers and increase sales.
- Responded promptly to customer inquiries via phone calls or emails.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
Host
Olive Garden Restaurant
Greeley , CO
05.2021 - 07.2022
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed incoming calls during busy shifts.
- Inspected dining areas for any damages or defects.
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Education
Medical Assistant
NIMAA
Fort Lupton, CO03-2025
Associate of Arts -
Early College Academy
Greeley , CO05-2021
Psychobiology
University of Northern Colorado
Greeley, COSkills
- Exceptional communication
- Performance Tracking
- Issue Resolution
- Membership renewals
- Service Upselling
- Member correspondence
- Customer Service
- Call center experience
- Tracking complaints
- Customer Support
- Policy understanding
Timeline
Member Experience Specialist
VASA Fitness
01.2024 - Current
Front Desk Receptionist
Disability Resource Center at University of Northe
09.2023 - 12.2023
Personal Shopper
Sam’s Club
08.2023 - 09.2023
Host
Olive Garden Restaurant
05.2021 - 07.2022
Medical Assistant
NIMAA
Associate of Arts -
Early College Academy
Psychobiology
University of Northern Colorado