Seth Hill
Council Bluffs
Summary
Dedicated Member Experience Specialist experienced in enhancing member satisfaction through exceptional customer service and effective problem-solving. Proven ability to maintain operational efficiency and foster strong relationships with members.
Overview
1
1
year of professional experience
Work History
Member Experience Specialist
VASA Fitness
08.2025 - Current
- Provide exceptional customer service by greeting members, addressing questions, and resolving concerns in a timely and professional manner.
- Handle all front desk operations including check-ins, membership sales, account updates, and product transactions.
- Accurately process cash, credit, and electronic payments while maintaining register balance and financial accountability.
- Ensure cleanliness and maintenance of the facility, including lobby, locker rooms, and workout areas, to uphold company health and safety standards.
- Support member retention and engagement by promoting programs, classes, and amenities suited to individual fitness goals.
- Collaborate with management and team members to maintain efficient daily operations and deliver a consistent, positive member experience.
- Monitor and enforce gym policies to maintain a safe, friendly, and inclusive environment for all guests.
- Perform administrative tasks such as scheduling tours, inputting member data, and assisting with membership documentation.
Construction Wireman Trainee
Commonwealth Electric Company Of The Midwest
06.2025 - 08.2025
- Built and assembled electrical prefab carts and material packages for delivery to job sites
- Bent, cut, and prepared conduit according to job specifications and layouts
- Wired commercial and hospital lighting fixtures and related electrical components
- Assisted licensed electricians with prefab assembly, wiring, and conduit preparation
- Operated company vehicle to pick up, transport, and deliver electrical materials and supplies
- Organized, staged, and loaded materials to support efficient job-site installation
- Followed safety procedures and quality standards in shop and prefab environments
Education
High School Diploma -
Bellevue West High School
BellevueSkills
- Exceptional communication
- Brand representation
- Customer service
- Relationship building
- Complaint handling
- Sales strategy
- Product recommendations
- Point-of-sale system
- Teamwork
- Problem-solving
- Time management
- Reliability
Timeline
Member Experience Specialist
VASA Fitness
08.2025 - Current
Construction Wireman Trainee
Commonwealth Electric Company Of The Midwest
06.2025 - 08.2025
High School Diploma -
Bellevue West High School