Loyda Morales
Katy,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Member Experience Specialist
American Logistics
, Utah
09.2021 - Current
- Arrange non-emergency medical transportation.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Enhanced member relationships by providing excellent service during each interaction.
- Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately.
- Data Entry
- Knowledge expert
- Interact with clients, transportation providers, and other customers via phone and software applications.
- Troubleshoot and problem-solve situations that may be outside standard procedures.
Customer Service Representative
XPO Logistics
Miami, FL
06.2016 - 07.2018
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Westland Hialeah Senior High
Miami, FL05-2015
Skills
- Exceptional communication
- Interpersonal skills
- Problem-solve
- High attention to detail
- Software and web knowledge, and ability to pick up new technology quickly
- Escalation handling
- Account management
- Database management
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Member Experience Specialist
American Logistics
09.2021 - Current
Customer Service Representative
XPO Logistics
06.2016 - 07.2018
High School Diploma -
Westland Hialeah Senior High
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