Hannah Joy Girdley
Summary
Passionate team leader with background in enhancing member experiences through strong interpersonal skills and effective problem-solving. Known for fostering team collaboration and delivering impactful results in dynamic environments. Adept at adapting to changing needs while maintaining focus on member satisfaction, communication, and efficiency. Equipped with skills in customer service, conflict resolution, and process improvement.
Overview
18
18
years of professional experience
Work History
Member Experience Specialist
American Logistics
11.2023 - Current
- Delivered exceptional member support through effective communication and problem-solving strategies.
- Developed training materials to educate staff on the Late Trip Report
- Participated in team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
- Enhanced member experience by meeting transportation needs with Same Day and Next Day Routing.
- Processing Standing Orders, Physician Certificate Statements, and the Late Trip Report
Assistant General Manager
EoS Fitness
12.2022 - Current
- Motivated and trained employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with other departments to establish productive and timely completion of projects.
- Delegated tasks for best team outcomes and success.
- Built great relationships with staff for team development and positive report for optimal team success.
Fitness Counselor
EoS Fitness
08.2022 - 12.2022
- Provided personal assessments for assigned members to review fitness goals for overall success.
- Offered accurate and up-to-date information and advice on fitness programs.
- Utilized club software, processes and procedures as outlined by supervisor.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
Service Associate
EoS Fitness
06.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Makeup Artist
Hannah Joy Artistry
03.2014 - 09.2019
- Kept up-to-date with industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Scheduled onsite and offsite makeup appointments, projects, and photoshoots for clientele.
- Conferred with directors, customers and performers to determine and execute desired production outcomes.
Child Care Worker
Champion Centre
02.2017 - 07.2019
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Taught children educational games to reinforce learning of alphabets and numbers.
Server Team Lead
Ruby Tuesday
09.2011 - 01.2014
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge and service standards, leading by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Lifeguard Supervisor
Big Canyon Country Club
04.2008 - 10.2010
- Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
- Scheduled lifeguards to provide adequate coverage of pool areas during operating hours.
- Handled chemicals such as chlorine to maintain safety and cleanliness
Education
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2013
Irvine Valley College
Irvine, CA06.2009
Skills
- Software Utilization, including Hubspot, DataTrak, FMX, ADP, Medallia, BOLT, and NTS
- Exceptional communication
- Staff Management
- Admin Responsibilities
- Customer Care
- Team Development
- Attention to Detail
- Critical Thinking
- Adaptability
- Organizational and Interpersonal Skills
Timeline
Member Experience Specialist
American Logistics
11.2023 - Current
Assistant General Manager
EoS Fitness
12.2022 - Current
Fitness Counselor
EoS Fitness
08.2022 - 12.2022
Service Associate
EoS Fitness
06.2022 - 08.2022
Child Care Worker
Champion Centre
02.2017 - 07.2019
Makeup Artist
Hannah Joy Artistry
03.2014 - 09.2019
Server Team Lead
Ruby Tuesday
09.2011 - 01.2014
Lifeguard Supervisor
Big Canyon Country Club
04.2008 - 10.2010
Irvine Valley College
Maricopa Community Colleges - Estrella Mountain Community College