Justin` Fuentes
Tulsa,OK
Summary
Results-driven customer service professional with history of optimizing member interactions and service delivery. Known for fostering collaborative team environment and achieving targeted outcomes. Skilled in conflict resolution and communication, recognized for adaptability and reliability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Member Experience Specialist
VASA Fitness
02.2024 - Current
- Conducted thorough member surveys to identify areas for improvement, leading to increased satisfaction levels.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained staff on operating procedures and company services.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
- Investigated and resolved customer inquiries and complaints quickly.
- Organized and executed member-focused events, fostering a sense of community and belonging among participants.
Retail Sales Associate
Academy Sports and Outdoors
11.2022 - 07.2023
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Managed efficient cash register operations.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Truck Unloader
UPS
07.2022 - 10.2022
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
- Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Handled packages with care while transporting from truck to loading dock.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Boosted operational performance by undergoing regular training sessions on new equipment usage, safety protocols, and industry best practices related to truck unloading procedures.
Retail Sales Associate
Academy Sports and Outdoors
09.2020 - 02.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered questions about store policies and addressed customer concerns.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
High School Diploma -
Macarthur High School
San Antonio, TXSkills
- Exceptional communication
- Customer Service
- Sales strategy
- Issue Resolution
- Policy understanding
- Account Management
- Database Management
Timeline
Member Experience Specialist
VASA Fitness
02.2024 - Current
Retail Sales Associate
Academy Sports and Outdoors
11.2022 - 07.2023
Truck Unloader
UPS
07.2022 - 10.2022
Retail Sales Associate
Academy Sports and Outdoors
09.2020 - 02.2022
High School Diploma -
Macarthur High School