Erlene Sarria
Pittsburg,CA
Summary
Bilingual aspiring kinesiologist with hands-on experience as a group fitness instructor, committed to promoting health and wellness. Currently in the process of transferring to San Francisco State University to complete a Bachelor’s degree in Kinesiology, with a focus on Physical Therapy. Equipped with a solid foundation in exercise science, human movement, and rehabilitation techniques, seeking opportunities to apply academic knowledge and practical experience in a professional setting.
Overview
5
5
years of professional experience
Work History
Member Experience Specialist
Inshape Family Fitness
05.2022 - Current
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Met customer call guidelines for service levels, and handled time, and productivity.
- Educated customers about billing, payment processing, and support policies and procedures.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Fitness Instructor
Inshape Family Fitness
05.2022 - Current
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Led weekly classes for up to 12 individuals with consistent participation and positive feedback.
- Received consistently positive feedback from participants regarding class structure, content, and delivery style.
Receptionist
Lovely Pet Grooming
10.2020 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
Retail Sales Associate
Macys Department Store
06.2019 - 04.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
No Degree - Kinesiology
Diablo Valley College
Pleasant Hill, CA05.2025
High School Diploma -
Northgate High School
Walnut Creek, CA06.2020
Skills
- Exceptional communication
- Customer Service
- Complaint Handling
- Issue Resolution
- Time Management
- Teamwork and Collaboration
- Critical Thinking
- Leadership
- Inventory
Languages
Spanish
Native or Bilingual
Timeline
Member Experience Specialist
Inshape Family Fitness
05.2022 - Current
Fitness Instructor
Inshape Family Fitness
05.2022 - Current
Receptionist
Lovely Pet Grooming
10.2020 - 05.2022
Retail Sales Associate
Macys Department Store
06.2019 - 04.2020
No Degree - Kinesiology
Diablo Valley College
High School Diploma -
Northgate High School
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