Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jovahn Hernandez

Ogden

Summary


Positive and customer-focused individual with knack for creating welcoming and engaging environments. Familiar with customer service principles and adept at effective communication and problem-solving. Aims to enhance member satisfaction and contribute positively to organization's goals.

Overview

3
3
years of professional experience

Work History

Member Experience Specialist

VASA Fitness
07.2023 - 02.2024
  • Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
  • Enhanced member experience by implementing personalized service strategies and addressing individual needs.
  • Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
  • Served as an advocate for members within the organization, championing their interests during internal discussions about program development or policy changes.
  • Collaborated with cross-functional teams to develop initiatives aimed at enhancing overall member experiences.
  • Organized and executed member-focused events, fostering a sense of community and belonging among participants.
  • Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
  • Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.

Busser

Ogden River Brewing Company
03.2021 - 10.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Assisted servers in providing efficient service for improved guest experiences.

Education

No Degree - Medical Laboratory Science

Weber State University
Ogden, UT
11-2027

Skills

  • Exceptional communication
  • Skilled in Customer Relationship Management Tools
  • Performance tracking
  • Brand representation
  • Customer service
  • Payment processing
  • Service upselling
  • Member account management

Interests

  • Playing Sports
  • Fashion and Style
  • Enjoy going to the gym for overall physical and mental well-being
  • I participate in a variety of outdoor recreational activities
  • Music

Timeline

Member Experience Specialist

VASA Fitness
07.2023 - 02.2024

Busser

Ogden River Brewing Company
03.2021 - 10.2021

No Degree - Medical Laboratory Science

Weber State University
Jovahn Hernandez