Positive and customer-focused individual with knack for creating welcoming and engaging environments. Familiar with customer service principles and adept at effective communication and problem-solving. Aims to enhance member satisfaction and contribute positively to organization's goals.
Overview
3
3
years of professional experience
Work History
Member Experience Specialist
VASA Fitness
07.2023 - 02.2024
Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
Enhanced member experience by implementing personalized service strategies and addressing individual needs.
Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
Served as an advocate for members within the organization, championing their interests during internal discussions about program development or policy changes.
Collaborated with cross-functional teams to develop initiatives aimed at enhancing overall member experiences.
Organized and executed member-focused events, fostering a sense of community and belonging among participants.
Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
Busser
Ogden River Brewing Company
03.2021 - 10.2021
Reset and cleaned tables quickly to prepare for new customers.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Trained new staff in bussing and cleaning procedures.
Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Assisted servers in providing efficient service for improved guest experiences.
Education
No Degree - Medical Laboratory Science
Weber State University
Ogden, UT
11-2027
Skills
Exceptional communication
Skilled in Customer Relationship Management Tools
Performance tracking
Brand representation
Customer service
Payment processing
Service upselling
Member account management
Interests
Playing Sports
Fashion and Style
Enjoy going to the gym for overall physical and mental well-being
I participate in a variety of outdoor recreational activities
Music
Timeline
Member Experience Specialist
VASA Fitness
07.2023 - 02.2024
Busser
Ogden River Brewing Company
03.2021 - 10.2021
No Degree - Medical Laboratory Science
Weber State University
Similar Profiles
Gabriel PerezGabriel Perez
Sales Associate at VASA FitnessSales Associate at VASA Fitness