- Playing Sports
- Fashion and Style
- Enjoy going to the gym for overall physical and mental well-being
- I participate in a variety of outdoor recreational activities
- Music
Jovahn Hernandez
Ogden
Summary
Positive and customer-focused individual with knack for creating welcoming and engaging environments. Familiar with customer service principles and adept at effective communication and problem-solving. Aims to enhance member satisfaction and contribute positively to organization's goals.
Overview
3
3
years of professional experience
Work History
Member Experience Specialist
VASA Fitness
07.2023 - 02.2024
- Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
- Enhanced member experience by implementing personalized service strategies and addressing individual needs.
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
- Served as an advocate for members within the organization, championing their interests during internal discussions about program development or policy changes.
- Collaborated with cross-functional teams to develop initiatives aimed at enhancing overall member experiences.
- Organized and executed member-focused events, fostering a sense of community and belonging among participants.
- Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
Busser
Ogden River Brewing Company
03.2021 - 10.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
Education
No Degree - Medical Laboratory Science
Weber State University
Ogden, UT11-2027
Skills
- Exceptional communication
- Skilled in Customer Relationship Management Tools
- Performance tracking
- Brand representation
- Customer service
- Payment processing
- Service upselling
- Member account management
Interests
Timeline
Member Experience Specialist
VASA Fitness
07.2023 - 02.2024
Busser
Ogden River Brewing Company
03.2021 - 10.2021
No Degree - Medical Laboratory Science
Weber State University
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