Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jacob Ortega

Phoenix,AZ

Summary

Driven professional with a track record of enhancing member experience at Vasa Fitness through exceptional communication and complaint handling. Excelled in market research and administrative support as a Marketing Intern at Edge Realty Partners. Demonstrated prowess in performance tracking and customer service, significantly improving client satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Member Experience Specialist

Vasa Fitness
05.2024 - 08.2024
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Opened customer accounts and provided deposit and withdrawal receipts.

Marketing Intern

Edge Realty Partners
05.2023 - 08.2023
  • Gathered data for market research projects and analyzed findings to make recommendations.
  • Provided administrative support by completing tasks such as filing documents and scheduling meetings.
    Proofread documents before submitting them for review.
  • Organized information from multiple sources into accessible formats for easy retrieval.
  • Produced mapping for real estate locations effiencntly and organized documents throughout computer information services
  • Maintained accurate records of all activities performed throughout internship period.

Assistant Instructor

Gracie Barra
02.2022 - 07.2023
  • Assisted Instructors in planning, organizing and delivering lessons to students.
  • Provided guidance and support to students to help them understand course materials.
  • Efficiently instructed students from ages of 3 - 70 years of age
  • Established positive relationships with colleagues, parents and administrators.
  • Imparted key etiquette points, discipline, and respect.
  • Delivered curriculum in both one-on-one lessons and group learning environments.

Education

No Degree -

Sunnyslope High School
Phoenix, AZ

Skills

  • Performance Tracking
  • Exceptional communication
  • Product Sales
  • Service Upselling
  • Customer Service
  • Complaint Handling

Accomplishments

Brazilian Jiu-Jitsu Purple belt


Timeline

Member Experience Specialist

Vasa Fitness
05.2024 - 08.2024

Marketing Intern

Edge Realty Partners
05.2023 - 08.2023

Assistant Instructor

Gracie Barra
02.2022 - 07.2023

No Degree -

Sunnyslope High School
Jacob Ortega