Cynthia Gibson
Saluda,VA
Summary
Dynamic leader and adept communicator with a proven track record at Wendy's, enhancing team productivity and customer satisfaction through strategic management and innovative promotional strategies. Expertise in data analysis and inventory management drives operational optimization and improved financial performance, combining analytical skills with strong organizational capabilities.
Overview
9
9
years of professional experience
Work History
Team Member/manager
Wendy's
Gloucester, VA
02.2016 - Current
- Supervised diverse group including kitchen and front-of-house workers.
- Train new hires on company policies, procedures, and customer service standards.
- Coordinated staff schedules.
- Facilitated seamless daily operations.
- Supervise service operations to uphold hygiene standards.
- Oversee inventory management, including ordering, and stock control.
- Uphold a high standard of customer service, and resolve customer complaints or issues promptly.
- Drive sales through effective merchandising and promotion strategies.
- Manage cash-handling procedures, and ensure accuracy in financial transactions.
- Generate and analyze sales reports, financial statements, and performance metrics.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Implemented strategic team objectives aligned with company goals, increasing productivity.
Education
Bachelor's Degree - Applied Biological Sciences
Arizona State University
12.2024
Advanced high school diploma -
Gloucester High School
Gloucester06.2017
Skills
- Expertise in Excel, Word, and PowerPoint
- Clear Communication Skills
- Self-motivation
- Data collection
- Data analysis
- Social media proficiency
- Analytical Skills
- Performance Tracking
- Social media advertising
- On-site logistics
- Troubleshooting
- Time management
- Organizational skills
- Cost control
- Inventory management
Awards
- Won first place in regionals at FBLA conference for web design
- President of HOSA for 3 consecutive years
- Parliamentarian and Vice-president of FBLA
- Completed the Health Sciences Governor’s Academy
Timeline
Team Member/manager
Wendy's
02.2016 - Current
Bachelor's Degree - Applied Biological Sciences
Arizona State University
Advanced high school diploma -
Gloucester High School
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