Cynthia Gibson
Grants Pass
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager
Wafd Bank
01.2022 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
Personal Banker
Wafd Bank
01.2021 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
Customer Service Representative
Wafd Bank
11.2017 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions accurately and efficiently.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
Sales Associate
Walmart
04.2015 - 11.2017
- Performed various money center services to customers.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Answered department phone calls.
- Provided cash handling including sorting and counting coin and currency to make change for associates.
Education
GED -
North Valley High School
Grants Pass, OR01.1999
Skills
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
Timeline
Assistant Branch Manager
Wafd Bank
01.2022 - Current
Personal Banker
Wafd Bank
01.2021 - Current
Customer Service Representative
Wafd Bank
11.2017 - Current
Sales Associate
Walmart
04.2015 - 11.2017
GED -
North Valley High School
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