Elena Martin
Nampa,ID
Summary
Dependable and hardworking candidate eager to secure a full-time position where my exceptional organizational and task oriented skills can bring a significant value!
Overview
9
9
years of professional experience
Work History
Personal Banker
WAFD Bank
08.2020 - Current
- Answered customer questions and explained available deposit accounts, products, and services.
- Promoted financial products by offering excellent service offering knowledge.
- Maintained business relationships and encourage existing clients to expand financial portfolios.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Assisted customers with setting up or closing accounts, completing credit applications, and signing up for new services.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Responded to customer inquiries regarding new accounts and account services.
- Reconciled customer accounts and balanced daily transactions.
- Explained account terms and conditions to customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
Customer Service Representative
WAFD Bank
08.2016 - 08.2020
- Utilized exceptional customer service skills to satisfy all needs.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts.
Education
High School Diploma -
Vallivue High School
Caldwell, ID06-2010
Skills
- Positive attitude
- Professional appearance
- Relationship building
- Account maintenance
- Branch Operations
- Transaction processing
- Verbal and written communication
- Attention to detail
Timeline
Personal Banker
WAFD Bank
08.2020 - Current
Customer Service Representative
WAFD Bank
08.2016 - 08.2020
High School Diploma -
Vallivue High School
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