Cynthia Glover
Irving
Summary
Veteran operations leader with 27 years of experience overseeing regulated, documentation-intensive environments requiring precision, risk awareness, and sound judgment. Proven expertise in supervising high-volume transactional workflows, validating complex documentation, resolving escalations, and ensuring strict adherence to regulatory and internal control standards. Skilled in coaching teams, monitoring performance metrics, and collaborating cross-functionally to resolve operational and client-impacting issues. Eager to leverage leadership and compliance expertise within Wells Fargo’s Trade Services and Commercial Lending Operations division.
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
34
34
years of professional experience
Work History
Bank Teller
Citizens Bank of Maryland
Annapolis, MD
01.1991 - 01.1993
- Processed financial transactions accurately in accordance with banking policies and regulatory standards.
- Provided customer service support and resolved routine account issues.
- Reinforced foundational knowledge of banking operations, documentation handling, and financial compliance.
- Early Career
Senior Non-Commissioned Officer
United States Army
United States
04.1997 - 07.2024
- Led multi-state teams responsible for high-volume administrative and documentation workflows within regulated environments, ensuring accuracy, timeliness, and policy compliance.
- Reviewed and validated complex personnel, legal, and operational documentation; identified discrepancies, mitigated risk exposure, and escalated issues requiring higher-level approval.
- Served as primary escalation point for documentation discrepancies and policy exceptions, providing written recommendations and situational analysis to senior leadership.
- Trained and coached junior personnel on procedural standards, quality control measures, and compliance requirements; supported leadership with performance feedback and promotion recommendations.
- Monitored workflow distribution and productivity metrics to maintain operational efficiency and meet established processing timelines.
- Ensured adherence to strict regulatory frameworks governing entitlements, documentation standards, and confidentiality protocols; maintained 100% compliance during inspections and audits.
- Collaborated with HR, legal, finance, and senior leaders to resolve escalated client-impacting issues and maintain service standards.
- Implemented process improvements that strengthened internal controls and reduced documentation errors across multi-state operations.
- Utilized Microsoft Excel to track workflow metrics, validate documentation accuracy, and produce summary reports supporting leadership decision-making.
Education
Master of Science - Management
Bachelor of Science - Business Administration
Skills
- Trade Operations & Documentation Review
- Escalation & Exception Management
- Regulatory Compliance & Internal Controls
- Risk Identification & Policy Adherence
- Team Leadership & Workflow Supervision
- Quality Assurance & Audit Readiness
- Client Support & Issue Resolution
- Performance Metrics Monitoring
- Microsoft Excel (data tracking, pivot tables, reporting)
- SharePoint & Enterprise Systems Management
- Cross-Functional Collaboration
Timeline
Senior Non-Commissioned Officer
United States Army
04.1997 - 07.2024
Bank Teller
Citizens Bank of Maryland
01.1991 - 01.1993
Bachelor of Science - Business Administration
Master of Science - Management
ADDITIONAL INFORMATION
- Active Top Secret/SCI Security Clearance
- 27 Years of Military Service
- Recognized for sound judgment, professionalism, and high ethical standards
- Strong interest in Trade Services, Commercial Lending Operations, and financial risk environments