Cynthia Gomez/Shell

•Provided person-centred care and support to special needs clients in their homes.

•Assisted clients with activities of daily tasks such as bathing, dressing, and grooming.

•Developed and detected individualised care plans for each client.

•Assist with meal planning and exercise.

• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Managed customer inquiries and complaints in polite and professional manner.