Cynthia Gonzalez
El Paso
Summary
Capable Patient Care Liaison dedicated to providing superior support for patients in need of reliable information. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Patient Care Liaison
Parallon Remotely
10.2022 - Current
- Speak with patients regarding Emergency Room visits
- Conduct outbound calls while documenting calls in the system
- Ensure performance and quality standards are met
- Schedule patient appointments for follow-up
- Demonstrate the ability to be kind, compassionate, friendly, open-minded, etc
- Provide superior customer service.
Patient Service Representative
Health Care Support
07.2022 - 10.2022
- Inbound calls from patients needing to schedule an appointment to see a provider they located in Healthgrades.
- Demographics from patients were obtained and the patient would be transferred to the office for assistance with scheduling.
- If the patient required assistance in searching for a specific specialty, a provider search would be done and provider information would be provided to the patient or transferred to the office if needed.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Instructional Aide
Frank Macias Elementary
10.2021 - 04.2022
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small-group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Created lesson materials to supplement lesson plans.
Patient Service Representative
Tenet Health Care
08.2019 - 10.2021
- Collect co-pays and post charges and charge entry and patient balance
- Schedule office appointments as incoming calls or call patients based on referrals received
- Distribute information to patients regarding office policies and procedures
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Obtain authorization for outpatient procedures, and complete appeals as needed
- Submit billing procedures to coders for payment.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Assisted patients in filling out check-in and payment paperwork.
- Investigated insurance claims denials and appeals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Education
Bachelor of Multidisciplinary Studies -
The University of Texas At El Paso
05.2023
Skills
- Microsoft use (Outlook, PowerPoint, Word, One Note, Excel)
- Medical benefits verification, billing, referrals, and authorizations
- Medical scheduling
- Customer service
- Organizational Skills
- Communication and Collaboration
- Time Management
- Managing Records
Timeline
Patient Care Liaison
Parallon Remotely
10.2022 - Current
Patient Service Representative
Health Care Support
07.2022 - 10.2022
Instructional Aide
Frank Macias Elementary
10.2021 - 04.2022
Patient Service Representative
Tenet Health Care
08.2019 - 10.2021
Bachelor of Multidisciplinary Studies -
The University of Texas At El Paso