Cynthia Gonzalez
Vacaville,CA
Summary
Proven track record in enhancing client experiences and sales outcomes, notably at BTS where advanced behavior management and positive reinforcement techniques were applied. Skilled in inventory control and social skills development, achieving significant improvements in client engagement and operational efficiency. Demonstrates exceptional ability to meet and exceed targets through strategic sales development and effective money handling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior Technician
BTS
11.2023 - 03.2024
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Trained clients to apply appropriate social skills and behavior modification techniques.
Sales Associate
Cricket Wireless
10.2021 - 09.2023
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
TDR Warehouse Worker
Amazon
10.2020 - 09.2021
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
EVS Technician
PRIDE Industries
05.2021 - 08.2021
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Beauty Advisor
Sally's Beauty
12.2019 - 08.2020
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
Fast Food Worker
Jack in the Box
09.2017 - 10.2018
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
High School Diploma -
Country High School
Vacaville, CA06.2018
Skills
- Social Skills Development
- Positive Reinforcement
- Teamwork and Collaboration
- Inventory Control
- Payment Processing
- Sales Development
- Money Handling
- Listening Skills
- Problem-solving skills
- Building rapport
Certification
CPR Certifcation
Languages
Spanish
Native or Bilingual
Timeline
Behavior Technician
BTS
11.2023 - 03.2024
Sales Associate
Cricket Wireless
10.2021 - 09.2023
EVS Technician
PRIDE Industries
05.2021 - 08.2021
TDR Warehouse Worker
Amazon
10.2020 - 09.2021
Beauty Advisor
Sally's Beauty
12.2019 - 08.2020
Fast Food Worker
Jack in the Box
09.2017 - 10.2018
High School Diploma -
Country High School
CPR Certifcation
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